BPO professional with 5+ years in customer service and sales, skilled in CRM management, admin support, and client relations. Proactive and detail-oriented, ready to assist real estate professionals with lead management, scheduling, and client communication.
Experience: 2 - 5 years
Sales Associate – Accenture (Telecom Account) Assisted clients in selecting mobile plans, internet services, and devices, boosting customer satisfaction. Consistently exceeded monthly sales targets through upselling and cross‑selling, driving a 15% increase in conversions. Educated customers on promotions, bundles, and billing policies, reducing churn and improving retention. Provided troubleshooting support, resolving 90% of connectivity issues on first contact. Built strong client relationships that generated repeat business and referrals.
Experience: 1 - 2 years
Customer Service Representative – Concentrix (eBay Account) Handled 80+ daily inbound calls for eBay buyers and sellers, achieving a 95% satisfaction rate. Processed refunds, claims, and account updates with zero escalation errors. Built strong client relationships through clear, empathetic communication, improving retention. Reduced repeat inquiries by 20% through accurate information and CRM updates. Consistently met quality assurance targets while maintaining detailed documentation for audits.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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