Jaycell

Virtual Assistant | Guest Support | Customer Service | Hostaway & Guesty | STR O

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.90/hour ($768.00/month)

Bachelor's degree

Last Active

August 28th, 2026 (10 days ago)

Member Since

May 3rd, 2026

Profile Description

Virtual Assistant | Guest Support | Hostaway & Guesty | STR Operations

I’m a reliable and detail-oriented Virtual Assistant with hands-on experience in customer service, guest support, and short-term rental (STR) operations. I have experience communicating with guests, assisting with reservations and booking inquiries, providing check-in information, and handling different guest concerns through chat, email, and occasional phone support.

In my previous role, I supported the day-to-day operations of short-term rental properties and helped ensure that guests received timely and accurate assistance throughout their stay. I used Hostaway and Guesty to manage guest messages, reservations, and booking-related communication, along with Gmail for email coordination and follow-ups.

I also used Breezeway to create maintenance tickets when guests reported issues or when a property required attention. I helped document the concern, coordinate with the appropriate team, and follow up on maintenance requests to help ensure that issues were addressed promptly.

For day-to-day coordination, I used WhatsApp to communicate with the front desk, housekeeping, and maintenance teams. We used group chats to share updates, follow up on guest requests and property concerns, coordinate housekeeping tasks, and communicate maintenance issues that needed attention.

I’m comfortable handling multiple requests at the same time while maintaining a professional, friendly, and helpful approach. I pay close attention to details, especially when dealing with reservations, guest instructions, maintenance concerns, housekeeping updates, and follow-ups.

My experience includes:

• Guest communication and customer support
• Chat, email, and occasional phone support
• Short-term rental / Airbnb guest support
• Reservation and booking assistance
• Check-in and guest instruction support
• Hostaway and Guesty
• Gmail communication and coordination
• Breezeway for maintenance tickets and follow-ups
• WhatsApp communication and team coordination
• Coordination with front desk, housekeeping, and maintenance teams
• Handling guest concerns and property issues
• Administrative support and follow-ups
• Problem solving and multitasking
• Time management and attention to detail

I’m a fast learner, comfortable working with online tools, and willing to learn new systems and processes. I’m looking for a remote opportunity where I can contribute my customer service, guest support, and Virtual Assistant skills while continuing to grow professionally.

I take my work seriously, communicate clearly, and always aim to provide reliable and professional support to both clients and customers.

Top Skills

Customer Support

Experience: 1 - 2 years

Proven experience handling customer inquiries, resolving issues efficiently, and coordinating service requests while delivering clear communication and high customer satisfaction.

Other Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 1 - 2 years

Experienced in managing Airbnb listings, handling guest inquiries, coordinating check-ins and check-outs, and resolving guest issues to ensure high ratings and satisfaction.

Real Estate » Short Term Rentals » Vrbo

Experience: 1 - 2 years

Proficient in managing VRBO bookings, responding to guest inquiries, handling reservations, and resolving issues to ensure a smooth and positive guest experience.

Customer Support » Phone Support

Experience: Less than 6 months

Clear and professional English communication skills, both written and verbal, with the ability to explain information effectively and confidently.

Office and Administration » Communication

Experience: 1 - 2 years

Skilled in communicating clearly and professionally with guests, addressing inquiries, resolving concerns, and ensuring a positive experience.

Real Estate » Short Term Rentals » HostAway

Experience: 1 - 2 years

Experienced in using Hostaway to manage multi-channel bookings, communicate with guests, synchronize listings, and maintain accurate reservation records.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: Sulop, Davao del Sur

Tests Taken: IQ
Score: 110: DISC
Dominance: 40
Influence: 16
Steadiness: 31
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0017
Controller Execution Time ( Jobseekers / Info )	0.0547
Total Execution Time	0.0579

GET DATA

No GET data exists

MEMORY USAGE

1,627,376 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4970253

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0270 seconds) (Show)

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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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