Ma

Customer Experience Specialist | Certified Coach

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.62/hour ($880.00/month)

Bachelors degree

Last Active

August 8th, 2026 (5 days ago)

Member Since

April 29th, 2026

Profile Description

I am a Customer Experience Specialist with over four years of experience delivering high-quality support through inbound/outbound calls and chat. I consistently perform above productivity targets and take pride in providing efficient, solution-focused service.

My background includes operations support and team leadership, along with certification as a Customer Representative Coach—allowing me to contribute not only as an individual performer but also in improving team performance.

I am highly reliable, detail-oriented, and experienced in remote work environments using Slack. I focus on delivering value, improving processes, and ensuring every customer interaction reflects positively on your business.

Core Customer Support Skills:
Inbound & Outbound Customer Support
Live Chat Support<8efe80624d780eba0c6493ec45140364>Email Support
Data Entry

Performance & Results:
Time Management & Multitasking
Quality Assurance Awareness

Communication & Tools:
Professional Verbal & Written Communication
Slack Communication
MS Office
MS Teams
Canva
Amazon Connect
Genesys

Leadership & Coaching:
Coaching & Mentoring Customer Representatives
Training Assistance for New Hires

Let’s connect and discuss how I can support your team with reliable, high-quality customer service and consistent results :)

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Managed daily customer service operations by overseeing support workflows, resolving escalated customer concerns, and ensuring service quality standards were consistently met. Assisted in training and coaching team members, monitored performance metrics, and implemented process improvements to enhance customer satisfaction and operational efficiency.

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 6 months - 1 year

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Angono, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0288
Total Execution Time	0.0302

GET DATA

No GET data exists

MEMORY USAGE

1,590,416 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4961985

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0162 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4961985' LIMIT 1
0.0020	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4961985'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4961985'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4961985' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4961985' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4961985' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4961985 LIMIT 1`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4961985' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-13',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4961985'
0.0035	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
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0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4961985'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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