Luis

Social Media Manager/ Virtual Assistant

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelors degree

Last Active

August 22nd, 2026 (7 days ago)

Member Since

July 13th, 2017

Profile Description

Hi! I’m ---------- ---------- (Toffee), a versatile Virtual Assistant, Social Media Manager, and Customer Service Professional with over 8 years of experience helping businesses stay organized, grow their brand presence, and deliver top-notch customer experiences. I bring a mix of creativity, organization, and reliability to every role I take on.
I’ve supported international brands like Ryze Superfoods (US), where I handled senior email support and guided junior agents, and 53 Degrees Property (UK), where I managed communications, bookings, and guest experiences for 100+ properties across Airbnb, ---------- , and VRBO. I also worked with TPG Telecom, specializing in retention and loyalty, ensuring customers felt valued and supported.
On the marketing side, I’ve led campaigns for Lenox Skin Care, D&J Cosmetics Studio (10 branches), and ---------- ew.Boost Coffee, creating engaging content, running Facebook Ads, and analyzing performance to grow reach and engagement. I also have hands-on experience as an Amazon VA (Pando5 Toys & Games), where I optimized listings, managed PPC campaigns, and supported e-commerce operations.
My leadership background includes roles as a Customer Service Team Leader at Alorica (Verizon) and Sales Executive Manager at Concentrix (Virgin Media), where I trained and motivated teams to exceed performance goals. Along the way, I became proficient in tools like Zendesk, E-desk, Shipstation, Amazon Seller Central, Facebook Business Manager, and Google Workspace.
What sets me apart is my ability to balance efficiency and creativity—keeping operations running smoothly while also building strong connections with customers and audiences. I treat every client’s business as my own, staying committed, proactive, and results-driven.

Top Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

May 2020- March 2024 (Freelance Remote) Social Media Manager D & J Cosmetics Studio Develop and implement innovative social media strategies tailored to enhance brand visibility and engagement across D&J Cosmetics Studio's 10 branches. Craft compelling, brand-consistent content for each branch, reflecting the unique attributes and market demands of D&J Cosmetics Studio’s diverse locations. Monitor, analyze, and report on social media performance metrics for each branch to continuously improve engagement and achieve targeted marketing goals. Engage actively with online communities, responding to customer inquiries and fostering a positive brand image across all platforms for D&J Cosmetics Studio’s extensive network. Collaborate closely with branch managers and the marketing team to ensure alignment of social media campaigns with broader marketing initiatives and local promotions at each of D&J Cosmetics Studio’s branches.

Advertising » Facebook Ads

Experience: 6 months - 1 year

AUGUST 2023-FEBRUARY 2024- (FREELANCE REMOTE PART TIME) Facebook Ad Expert Beep.Brew.Boost Design and implement Facebook advertising campaigns specifically crafted to showcase Beep.Brew.Boost's international coffee varieties. Monitor and optimize campaign performance to ensure maximum visibility and conversion for Beep.Brew.Boost’s world coffee products. Develop engaging and creative ad content that highlights the unique flavors and origins of Beep.Brew.Boost’s coffee selections. Utilize data-driven insights to refine advertising strategies and enhance the appeal of Beep.Brew.Boost’s global coffees on Facebook. Keep up-to-date with the latest digital marketing trends, applying new techniques to boost Beep.Brew.Boost’s presence and sales of international coffees on Facebook.

E-Commerce » Amazon

Experience: 1 - 2 years

September 2021- December 2022 (Freelance Remote) Amazon Virtual Assistant PANDO5 Toys & Games(Action Figures) Manage and optimize Pando5's Amazon listings for toys and games, particularly action figures, ensuring they are compelling and search engine friendly. Track and analyze performance metrics on Amazon to drive sales growth and maximize profitability for Pando5's product lines. Develop and execute marketing strategies on Amazon, including PPC campaigns and promotions, to increase visibility and sales for Pando5's action figures. Collaborate with Pando5's procurement and logistics teams to ensure timely inventory updates and accurate stock levels on Amazon. Handle customer inquiries and reviews related to Pando5's toys and games on Amazon, providing excellent service to enhance brand reputation and customer satisfaction.

Other Skills

Professional Services » Management Services » Sales Management

Experience: 1 - 2 years

JANUARY 2020- DECEMBER 2023 (LOCAL Full time) Sales Executive Manager - VIRGIN MEDIA Concentrix Oversee Virgin Media’s back office operations to ensure efficient processing and management of sales for broadband, phone lines, and SIMs. Lead Virgin Media’s chat support team to provide first-class customer service and sales support for broadband, phone line, and SIM inquiries. Directly address advanced customer concerns via chat, enhancing customer satisfaction with Virgin Media’s broadband, phone line, and SIM products. Develop and implement effective sales strategies for Virgin Media’s chat support to maximize conversions and customer retention. Analyze performance data from chat interactions to continuously improve the sales outcomes and customer experience at Virgin Media.

Customer Support » Chat Support

Experience: 6 months - 1 year

Virgin Media Account Sales Executive Manager- handling chat support team. Before I got promoted as a Sales Executive Manager, I am a full time senior chat support agent which I am handling 6 concurrence chat at a time and we are catering potential customer for Broadband, phoneline and Sim in UK.

Office and Administration » Team Leadership

Experience: 2 - 5 years

August 2018 - January 2020 - (local full time) Customer Service Team Leader - VERIZON Alorica Lead and manage Verizon’s customer service chat team, ensuring effective communication and resolution of customer inquiries. Oversee real-time chat operations, maintaining high service standards and quick response times at Verizon. Train and develop the chat support team, enhancing their skills to improve customer engagement and satisfaction at Verizon. Analyze chat interaction data, identifying trends and areas for improvement in Verizon’s chat support services. Implement best practices for digital customer service, continually elevating the quality of chat-based support offered by Verizon. September 2015 - January 2018- (local full time - Hybrid) Team Leader Operation - UBER TaskUs LizardBear Lead operations for Uber's ride-sharing and Uber Eats services, focusing on enhancing the experience for both drivers and riders. Supervise and optimize day-to-day activities of Uber drivers and ensure smooth delivery operations for Uber Eats, maintaining high service standards. Analyze performance data from both the ride-sharing and food delivery sectors, identifying improvement opportunities to boost efficiency and customer satisfaction. Train and support Uber drivers and rider support teams, fostering professional development and adherence to Uber's operational protocols. Ensure compliance with regulatory requirements and Uber's internal policies, overseeing both ride-sharing and Uber Eats to maintain safe and compliant operations.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Valenzuela

Tests Taken: IQ
Score: 123: DISC
Dominance: 50%
Influence: 11%
Steadiness: 33%
Compliance: 6%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0334
Total Execution Time	0.0353

GET DATA

No GET data exists

MEMORY USAGE

1,653,144 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/495278

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0175 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '495278' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '495278'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '495278'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '495278' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '495278' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '495278' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 495278 LIMIT 1`
0.0012	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 495278 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '495278' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-29',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0015	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '495278'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '495278' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '495278'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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enable_profiler
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.33
HTTP_DNT