Ian

Customer Experience & Operations Specialist (Wellness & Service-Based Businesses

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $7.10/hour ($1,363.65/month)

Bachelor's degree

Last Active

May 1st, 2026 (8 days ago)

Member Since

April 13th, 2026

Profile Description

I’m someone who’s spent the past several years working closely with people, helping them navigate services, solve problems, and feel supported throughout their experience. My background sits at the intersection of customer experience, operations, and wellness, where I’ve worked across client services, short term rentals, and health and fitness environments. I’m used to managing high volumes of communication while still keeping interactions personal, whether that’s through chat, email, or calls.

A big part of how I work is staying calm and solutions focused, especially when things get busy or complex. I enjoy breaking down problems, coordinating with different teams or providers, and finding ways to resolve issues quickly without losing the human side of the interaction. I’ve also always taken an interest in improving how things are done, from tightening up processes to making communication clearer and more efficient.

What motivates me most is being able to make someone’s experience easier and more positive, while also contributing to a team that’s working toward something meaningful, especially in spaces like wellness where the impact on people’s lives is real.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

Scheduling and service coordination across multiple stakeholders Managing day to day operations in fast paced environments Vendor and maintenance coordination End to end customer journey management Document control and record keeping Leasing and property coordination support

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer support across chat, email, phone, and Zoom Strong written and verbal communication Client onboarding and retention Handling high volume inquiries while staying personable Conflict resolution and de-escalation Translating complex information into clear, client-friendly language

Office and Administration » Problem Solving

Experience: 2 - 5 years

Resolving issues quickly with minimal escalation Identifying inefficiencies and improving processes Maintaining fast response times under pressure Strong judgment in handling sensitive situations Balancing multiple priorities and deadlines

Other Skills

Coaching » Health And Wellness

Experience: 2 - 5 years

Experience in wellness and health focused environments Delivering personalized client support Building long term client relationships Maintaining high satisfaction and repeat engagement

Cloud Services » Google Cloud » Management and Developer Tools

Experience: 2 - 5 years

CRM systems like Cliniko and Mindbody Communication tools such as Slack and RingCentral Scheduling tools like Calendly Property and booking platforms including Airbnb, Guesty, Hostaway Project management tools like Asana, Monday.com, Notion Google Workspace and digital operations tools

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: urdaneta city, Pangasinan

Tests Taken: IQ
Score: 105: DISC
Dominance: 59%
Influence: 18%
Steadiness: 7%
Compliance: 16%

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0231
Total Execution Time	0.0244

GET DATA

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MEMORY USAGE

1,600,320 bytes

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No POST data exists

URI STRING

jobseekers/info/4914513

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0138 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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