I am a graduate of Bachelor of Science in Business Administration, major in Financial Management, with more than two years of experience as an Advisor II – Customer Service at Concentrix, supporting credit card and fraud-related accounts. In my role, I reviewed customer account activity and transactions, assisted customers with fraud-related concerns and dispute processes, verified account information, and maintained accurate case documentation. I also handled customer interactions through phone, ensuring timely resolution of account issues while maintaining a high level of accuracy, professionalism, and customer satisfaction.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
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