John

Senior Customer & Technical Support Specialist | 9+ Years US/AU Support | Apple �

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

June 22nd, 2017

Profile Description

I help US, AU, and EU companies deliver calm, accurate, brand-aligned support to their customers — without the cost or complexity of a US-based hire.

For the last 9+ years I've worked directly on customer and technical support for household-name brands: Apple (iTunes Store, email-tier quality standard), Verizon (Fiber/Digital TV/Internet, technician dispatch), AT&T/DirecTV (escalations + new-hire training), Telstra (Australian telecom billing and accounts), and most recently IoT and e-commerce operations (MySutro connected pool monitoring, UTVSource BigCommerce catalog).

I took a sabbatical between 2018 and 2019 to be with family, and another between 2022 and 2023 for personal recharge and study. Returned to client-facing work in late 2023, most recently at Charm Agency supporting two US-based SaaS and e-commerce clients.

What I bring:
- Written support that's worth reading — calm, complete, no copy-paste feel. Apple-trained.
- Real technical depth — fiber optics, mobile, IoT device setup, RMA workflows, subscription/billing edge cases.
- E-commerce operations — BigCommerce product uploads, pricing, inventory, supplier coordination.
- Tools I already live in — Google Workspace (Sheets/Docs at working speed), CRMs, RMA systems, helpdesk platforms.
- Hours that flex — PHT timezone gives full overlap with US Pacific morning and full AU business-day coverage.
- Floor Support experience at iQor means I can train new hires or document processes, not just take tickets.

I don't disappear mid-project, I don't miss deadlines, and I document what I do so the next person (or you, six months from now) can pick it up. References from my last two US-based clients available on request.

Rate: $8–10/hr depending on scope. Open to a short paid trial for the right fit.

Marketing » CRM

Experience: 2 - 5 years

E-Commerce » Bigcommerce

Experience: 6 months - 1 year

Accounting » Accounts Receivable » Billing

Experience: Less than 6 months

Office and Administration » Account Management

Experience: 2 - 5 years

E-Commerce » Order processing

Experience: 2 - 5 years

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Caloocan

Tests Taken: IQ
Score: 112: DISC
Dominance: 35
Influence: 30
Steadiness: 14
Compliance: 21: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

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BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0350
Total Execution Time	0.0365

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MEMORY USAGE

1,645,992 bytes

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URI STRING

jobseekers/info/480518

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0206 seconds) (Show)

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0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

John

Senior Customer & Technical Support Specialist | 9+ Years US/AU Support | Apple �

Overview

Profile Description

Top Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Customer Service

Other Skills

Customer Support » Chat Support

Customer Support » Phone Support

Cloud Services » AWS » Internet of Things - IoT Core

Customer Support » Helpdesk Support

Marketing » CRM

E-Commerce » Bigcommerce

Office and Administration » Google Docs

Office and Administration » Google Sheets

Office and Administration » Data Entry

Accounting » Accounts Receivable » Billing

Office and Administration » Account Management

E-Commerce » Order processing

Basic Information