Stevenson

Customer Service | Technical Support | E-Commerce Support Specialist

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelor's degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

February 25th, 2026

Profile Description

I am an experienced Customer Support and Technical Support professional with over 8 years of experience in customer service, technical support, e-commerce, mortgage servicing, billing, account management, and sales. I have handled phone, chat, and email support while providing excellent customer service and resolving complex customer concerns.

I am proficient in CRM systems, Microsoft Office, Google Workspace, Freshdesk, Freshchat, Slack, Microsoft Teams, and other customer support tools. I am highly organized, detail-oriented, a fast learner, and comfortable working independently in a remote environment.

I am now seeking a long-term remote opportunity where I can apply my skills, continue learning, and contribute to the success of your business.

Top Skills

Customer Support » Technical Support

Experience: 6 months - 1 year

Provided technical support by troubleshooting mobile, network, device, and account-related issues while delivering timely and accurate resolutions.

Customer Support » Phone Support

Experience: 5 - 10 years

Handled inbound and outbound calls, assisting customers with billing, technical issues, mortgage servicing, and account management.

Customer Support » Customer Service

Experience: 5 - 10 years

Delivered exceptional customer service by resolving inquiries and ensuring customer satisfaction through phone, chat, and email support.

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Responded to customer inquiries professionally through email while ensuring timely and accurate issue resolution.

Customer Support » Chat Support

Experience: 1 - 2 years

Assisted customers through live chat, handling inquiries, order concerns, returns, refunds, and account-related issues efficiently.

Customer Support » Ecommerce

Experience: 1 - 2 years

Supported customers with order management, returns, refunds, product inquiries, and account-related concerns for e-commerce platforms.

Office and Administration » Communication

Experience: 5 - 10 years

Demonstrated excellent verbal and written communication skills while assisting customers and collaborating with internal teams.

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Used Freshdesk to manage customer inquiries, support tickets, and issue resolution while maintaining excellent customer service.

Real Estate

Experience: 2 - 5 years

Assisted clients in purchasing residential properties, conducted sales presentations, and guided customers through the entire sales process.

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Assisted customers using Shopify with order inquiries, returns, refunds, account concerns, and product support.

Customer Support » Mortgage

Experience: 2 - 5 years

Supported customers with mortgage billing, payment arrangements, financial hardship assistance, and account servicing.

Customer Support » Sales Support » Mobile Service

Experience: 1 - 2 years

Assisted mobile service customers with account concerns, plan changes, upgrades, billing inquiries, and technical support

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Used Microsoft Excel for tracking data, maintaining reports, and organizing business information.

Customer Support » Customer Service » Payment Processing

Experience: 2 - 5 years

Assisted customers with payment processing, billing inquiries, payment arrangements, refunds, and account-related transactions.

Marketing » Sales

Experience: 5 - 10 years

Assisted customers in selecting products and services, identified customer needs, and achieved sales and customer retention goals.

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0287
Total Execution Time	0.0305

GET DATA

No GET data exists

MEMORY USAGE

1,618,784 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4799508

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0163 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4799508' LIMIT 1
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0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4799508'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4799508' AND `is_private` = 1
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4799508'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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