Ralph

Customer Support for E-commerce | Shopify VA | Email & Chat Support

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.22/hour ($832.00/month)

Bachelor's degree

Last Active

September 19th, 2026 (6 days ago)

Member Since

February 24th, 2026

Profile Description

Customer Support that strengthens your brand. I help e-commerce businesses deliver responsive, organized, and high-quality customer experiences.

I don’t just answer customers — I take care of them.

As a Registered Social Worker, I bring strong communication, active listening, empathy, and problem-solving skills to customer support. I genuinely enjoy working with people and understand how to communicate with customers professionally, especially when handling concerns, complaints, or difficult situations.

I’m a reliable and detail-oriented Virtual Assistant with experience in Customer Support, Email & Chat Support, E-commerce, Shopify, and Administrative Support. I’ve handled customer inquiries daily, providing clear, timely, and empathetic responses while assisting with orders, tracking, returns, refunds, follow-ups, and other customer concerns.

CUSTOMER SERVICE
• Customer Support (Email & Chat)
• Order Management & Tracking
• Ticket Support
• Email Support
• Returns & Refunds
• Problem-Solving & Conflict Resolution
• Customer Follow-ups
• E-commerce Operations
• Shopify Support
• Administrative Support

TOOLS & PLATFORMS
• Shopify
• Gorgias
• Re:amaze
• Zendesk
• Google Workspace
• Microsoft Office
• Notion
• Asana
• Slack
• Canva
• ChatGPT
• Claude
• DeepL

I understand that behind every ticket, email, or chat is a real person who wants to feel heard and receive a clear solution. I communicate professionally, pay attention to details, and strive to make every customer interaction a positive one.

If you’re looking for a Customer Support VA, E-commerce VA, Shopify VA, or Administrative VA who is reliable, organized, and genuinely customer-focused, I’d be happy to support your team.

Top Skills

Customer Support

Experience: 1 - 2 years

Experienced in providing customer support through email, live chat, and other communication channels. Skilled in handling customer inquiries, resolving concerns, providing accurate information, following up on issues, and maintaining a friendly and professional customer experience.

Office and Administration » Administrative Support

Experience: 1 - 2 years

Hands-on experience providing day-to-day administrative support and coordination, including email and calendar management, document preparation, file organization, data entry, record management, and handling confidential information with accuracy and professionalism.

Other Skills

E-Commerce

Experience: 1 - 2 years

Hands-on experience managing and optimizing stores, including SEO-driven product listings, keyword research, shop updates, promotions, and order management. I focus on improving search visibility, store organization, and overall customer experience.

Customer Support » Email Support

Experience: 1 - 2 years

Experienced in handling customer inquiries through email, providing clear, professional, and timely responses. Skilled in resolving customer concerns, answering questions, following up on issues, and maintaining a positive customer experience.

Customer Support » Chat Support

Experience: 1 - 2 years

Experienced in providing real-time customer support through live chat, handling multiple conversations while responding promptly and professionally. Skilled in answering customer questions, resolving concerns, providing accurate information, documenting interactions, and maintaining a positive customer experience.

Office and Administration » Client Relationship Management

Experience: 1 - 2 years

Hands-on experience maintaining client records, tracking communications, organizing customer information, and supporting efficient client relationship management.

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Experienced in coordinating administrative processes, organizing tasks and records, managing schedules, and supporting smooth day-to-day business operations with accuracy and efficiency.

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Fernando, Pampanga

Tests Taken: IQ
Score: 117: DISC
Dominance: 15
Influence: 31
Steadiness: 30
Compliance: 24: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“That has been a game changer for me”

- Jason Tonioli

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0343
Total Execution Time	0.0358

GET DATA

No GET data exists

MEMORY USAGE

1,625,536 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4796056

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0218 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4796056' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4796056'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4796056'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4796056' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4796056' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4796056' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4796056 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4796056 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4796056' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0006	`SELECT *, DATEDIFF('2026-09-25',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4796056'
0.0035	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0020	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4796056' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4796056'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0006	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0006	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4796056
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SERVER_NAME	v1.stage.onlinejobs.ph
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SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT