IT Support | Software Engineer | Technical Virtual Assistant | AI Automation | Project Management | Customer Service
Experience: 1 - 2 years
Supported enterprise applications for billing and customer management systems. Managed production incidents and service requests using ServiceNow.
Experience: 1 - 2 years
Delivered customer support via phone, chat, and email. Resolved technical, billing, subscription, and streaming issues. Maintained high customer satisfaction through effective problem-solving.
Experience: 1 - 2 years
Assisted in software deployment, testing, and production validation. Collaborated with onshore stakeholders and cross-functional teams.
Experience: 1 - 2 years
Worked in Linux environments to execute basic command-line operations, navigate directories, and support application troubleshooting and system validation. Performed file management and assisted in diagnosing production issues using Linux commands.
Experience: 1 - 2 years
Utilized ClickUp to track project progress, document requirements, manage tasks, and coordinate with development teams during website development projects. Maintained project documentation and status reports to ensure timely project delivery.
Experience: Less than 6 months
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