Kris

Senior Customer Service and Sales Representative

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $7.47/hour ($1,440.00/month)

Bachelor's degree

Last Active

June 27th, 2026 (11 days ago)

Member Since

February 23rd, 2026

Profile Description

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

With over 10 years of experience in the BPO call center industry, I have provided comprehensive customer support through multiple channels, including phone, email, and live chat. My experience has equipped me with strong communication, problem-solving, and technical troubleshooting skills, allowing me to effectively assist customers with inquiries, account concerns, and technical issues. Through email support, I developed strong written communication skills by responding to customer inquiries in a clear, professional, and timely manner. I ensured accuracy, proper documentation, and adherence to company policies while maintaining a customer-focused tone.

Office and Administration » Problem Solving

Experience: 5 - 10 years

I developed excellent problem-solving skills by actively listening to customers, identifying the root cause of their concerns, and providing accurate and effective solutions. I am experienced in analyzing issues, using available tools and resources, and guiding customers through step-by-step resolutions in a clear and easy-to-understand manner. My goal has always been to resolve concerns on the first contact whenever possible, while maintaining empathy, patience, and professionalism.

Customer Support » Product Knowledge

Experience: 5 - 10 years

With 10 years of experience in the BPO call center industry as a Customer Service and Technical Support Representative, I have developed strong product knowledge across various accounts, including consumer electronics, software applications, and subscription-based services. My role required me to thoroughly understand product features, functionalities, troubleshooting procedures, and service policies in order to provide accurate and efficient support to customers. I consistently stayed up to date with product updates, system enhancements, and new releases through internal training, knowledge base resources, and continuous learning. This allowed me to confidently assist customers with inquiries, resolve technical issues, explain product features in a clear and simple manner, and guide them through step-by-step troubleshooting. My strong product knowledge enabled me to deliver high-quality customer service, improve first call resolution, reduce escalations, and build customer trust. I am also experienced in using CRM tools, documenting cases, and following standard operating procedures to ensure accurate and consistent support.

Other Skills

Customer Support » Chat Support

Experience: 5 - 10 years

In chat support, I assisted multiple customers simultaneously, providing real-time support while maintaining accuracy, speed, and professionalism. I ensured customers received prompt assistance and clear guidance, contributing to improved customer satisfaction.

Customer Support » Technical Support

Experience: 5 - 10 years

As a technical support representative, I assisted customers with troubleshooting hardware, software, connectivity, and account-related issues. I used internal knowledge bases, diagnostic tools, and step-by-step troubleshooting processes to identify root causes and provide effective solutions. I also educated customers on product features and preventive measures to avoid recurring issues.

Customer Support » Phone Support

Experience: 5 - 10 years

With 10 years of experience in the BPO call center industry, I have provided comprehensive customer support through multiple channels, including phone, email, and live chat. My experience has equipped me with strong communication, problem-solving, and technical troubleshooting skills, allowing me to effectively assist customers with inquiries, account concerns, and technical issues. In phone support, I handled high call volumes while maintaining professionalism, empathy, and efficiency. I actively listened to customers, identified their concerns, and provided clear, step-by-step solutions to resolve issues while ensuring a positive customer experience.

Customer Support » Customer Service

Experience: 5 - 10 years

With 10 years of experience in the BPO call center industry, I have built a strong foundation in customer service and customer support, consistently delivering professional, efficient, and customer-focused assistance. My role required me to handle a wide range of customer inquiries, including account concerns, billing issues, technical troubleshooting, and general product or service questions, while ensuring every interaction resulted in a positive customer experience.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cotabato City, Maguindanao del Sur

Tests Taken: IQ
Score: 123

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0268
Total Execution Time	0.0282

GET DATA

No GET data exists

MEMORY USAGE

1,609,912 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4793244

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0169 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4793244' LIMIT 1
0.0018	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4793244'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4793244'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4793244' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4793244' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4793244' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4793244 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4793244' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4793244'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0024	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4793244' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4793244'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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