Results-driven IT professional with strong experience supporting and enhancing enterprise systems across Mainframe, testing automation, and technical operations. I bring a hybrid background combining mainframe batch processing, application support, system analysis, DevOps practices, and customer-facing technical support, enabling me to operate effectively across the full application lifecycle.
On the Mainframe side, I have hands-on experience working with COBOL programs, JCL, CICS transactions, FileAid, CA7 scheduling, dataset management, job monitoring, incident analysis, and batch recovery activities. I have supported production environments, performed root-cause analysis, implemented minor enhancements, and ensured SLA compliance in regulated enterprise settings. I am continuously strengthening my COBOL coding proficiency through hands-on practice projects.
In parallel, I have worked on HTML-based document generation, automation pipelines, Git-based version control, cloud workflows (AWS / Azure DevOps), and QA practices, and I am actively building hands-on experience with Selenium and BDD using Cucumber to expand my test automation capabilities.
My technical support background strengthens my ability to communicate with business users, troubleshoot complex issues, document solutions, and collaborate effectively with cross-functional teams including developers, QA, infrastructure, and business stakeholders.
Core strengths include:
Mainframe Operations & Development Support (COBOL, JCL, CICS, CA7, FileAid)
Batch Processing, Job Control, Scheduling, and Incident Resolution
System Analysis and Functional Understanding of Enterprise Applications
Automation Testing Fundamentals (Selenium, BDD, Cucumber)
DevOps & Tooling (Git, CI/CD, AWS, Azure DevOps)
Technical Support, Root Cause Analysis, and Stakeholder Communication
Documentation, Process Improvement, and Production Stability
I am open to opportunities in Mainframe Development, System Analysis, Application Support, QA Automation, or Hybrid Technical Roles where strong analytical thinking and enterprise system experience are valued.
? Recruiters and hiring managers are welcome to connect for project-based or permanent opportunities.
Experience: 10+ years
Highly dependable Technical Support and Helpdesk professional with over 10 years of experience supporting users, systems, and business operations across corporate and enterprise environments. Proven in handling high-volume support tickets, diagnosing software and hardware issues, resolving application errors, managing user access, and maintaining system stability while consistently meeting SLA targets. Strong background in incident management, root cause analysis, documentation, and escalation handling. Experienced in supporting desktop environments, web applications, cloud-based tools, VPNs, printers, network connectivity, email systems, and internal business applications. Comfortable working with ticketing systems, remote support tools, knowledge bases, and ITIL-aligned support processes. Recognized for clear communication, professionalism, patience with end users, and ability to translate technical concepts into simple solutions. Adept at working independently in remote setups, managing priorities, and collaborating with developers, QA, and infrastructure teams to ensure fast resolution and continuous improvement. Also brings strong technical foundation from Mainframe and application support environments, providing structured troubleshooting, attention to detail, and operational discipline. Open to long-term remote roles in Technical Support, Helpdesk, IT Support, Customer Technical Support, and Operations Support.
Experience: 2 - 5 years
Batch Processing and Compute Operations professional with strong experience supporting enterprise production workloads across Mainframe and cloud-aligned environments. Hands-on with JCL job control, CA7 scheduling, dataset management, FileAid, job monitoring, reruns, recovery, incident resolution, and SLA-driven operations. Strong understanding of workload orchestration, dependency management, monitoring, retries, data validation, and capacity planning concepts. Experienced with automation pipelines, Git-based deployments, AWS and Azure DevOps workflows, and operational documentation. Brings disciplined production support practices and structured troubleshooting from Mainframe environments, enabling effective transition into Azure Batch, cloud compute operations, and platform support roles. Strong analytical, collaboration, and continuous improvement mindset.
Experience: 1 - 2 years
I ave worked on HTML-based document generation, automation pipelines, Git-based version control, cloud workflows (AWS / Azure DevOps), and QA practices, and I am actively building hands-on experience with Selenium and BDD using Cucumber to expand my test automation capabilities.
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