Jvoy

Customer-focused Virtual Assistant and Customer Support Specialist

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $2.99/hour ($576.00/month)

Bachelor's degree

Last Active

July 3rd, 2026 (7 days ago)

Member Since

January 5th, 2026

Profile Description

Customer-focused Virtual Assistant and Customer Support Specialist with 4+ years of experience in remote operations, client success management, and high-volume customer service. Proven expertise in managing 40+ client accounts, resolving 60+ daily customer inquiries with 90%+ satisfaction rates, and implementing efficient processes that improve team productivity. Skilled in CRM systems, data management, chat and phone support, and administrative operations. Seeking a remote customer service or virtual assistant role to deliver exceptional support and drive client satisfaction.

Top Skills

Customer Support

Experience: 2 - 5 years

Managed customer success for 40+ high-value client accounts as primary point of contact, ensuring 90% client retention rate through proactive engagement and support. Handled 60+ inbound customer calls and messages per shift via phone, chat, and email support channels

Customer Support » Phone Support

Experience: 6 months - 1 year

Achieved 90% first-call resolution rate by troubleshooting billing issues, product inquiries, and technical problems Maintained 100�curacy in data entry and customer account updates in CRM system Consistently met and exceeded quality assurance standards and performance metrics

Customer Support » Customer Relationship Management

Experience: 6 months - 1 year

Monitored client engagement metrics and implemented retention strategies that increased customer satisfaction scores Provided administrative support including email management, scheduling, and documentation Created streamlined workflows and processes to improve response time and service quality

Other Skills

Coaching » Business

Experience: 6 months - 1 year

I previously worked as a consultant for a small firm. Our primary role was assisting businesses from around the globe that approached us with questions, needing information that they need to either plan their next step or gain a clearer picture of their specific market. We provided them with comprehensive research, shared insights on potential strategies and offered professional advice. Additionally, we would also arrange a conference call with industry experts who could provide our clients with deeper, firsthand information.

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: IQ
Score: 129: DISC
Dominance: 37
Influence: 7
Steadiness: 32
Compliance: 24: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0269
Total Execution Time	0.0284

GET DATA

No GET data exists

MEMORY USAGE

1,593,040 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4678326

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0175 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4678326' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4678326'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4678326'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4678326' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '4678326' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4678326' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4678326 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4678326 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4678326' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-10',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4678326'
0.0027	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0020	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4678326' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4678326'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4678326
csrf-token	3016826bd557ddcf634229f6f31cc987

CONFIG VARIABLES (Show)

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enable_profiler
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.78
HTTP_DNT