Paul

Head of Customer Support

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.62/hour ($890.91/month)

Associates degree

Last Active

July 4th, 2026 (8 days ago)

Member Since

November 22nd, 2025

Profile Description

I am a highly experienced Customer Support and Ecommerce Virtual Assistant with over 4 years of hands-on experience in dropshipping, DTC, and BPO environments. I currently serve as the Head of Customer Support for multiple Shopify-based ecommerce businesses, where I manage end-to-end customer service operations including email support, order tracking, refunds, chargebacks, escalations, and CRM management.

I have extensive experience using Shopify, Zoho, and Gorgias-style ticketing systems, and I’m comfortable handling high-volume inboxes while maintaining fast response times and high customer satisfaction. I am also skilled in resolving customer concerns professionally, coordinating with suppliers, and ensuring smooth post-purchase experiences.

I am detail-oriented, reliable, and a fast learner who works well independently. I take pride in delivering excellent customer service and supporting business growth through efficient and organized support operations.

Other Skills

Marketing » CRM » Freshdesk

Experience: Less than 6 months

E-Commerce » Shopify

Experience: 1 - 2 years

Design » Graphic Design

Experience: Less than 6 months

Marketing » Copywriting

Experience: Less than 6 months

Marketing » Social Media Management

Experience: Less than 6 months

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mendez, Cavite

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

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“I was able to make a better decision...”

- Tatiana Davis

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0624
Total Execution Time	0.0640

GET DATA

No GET data exists

MEMORY USAGE

1,605,576 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4611210

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0421 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4611210' LIMIT 1
0.0033	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4611210'
0.0016	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4611210'
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4611210' AND `is_private` = 1
0.0014	`SELECT * FROM employment WHERE jobseeker_id = '4611210' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4611210' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0011	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0010	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4611210 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4611210 LIMIT 1`
0.0012	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4611210' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0012	`SELECT *, DATEDIFF('2026-07-12',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0011	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4611210'
0.0039	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0050	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4611210' ORDER BY `jsct`.`rate` DESC
0.0014	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4611210'
0.0009	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0011	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0028	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0010	`select * from teasers`
0.0010	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0010	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0010	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0009	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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CONFIG VARIABLES (Show)

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enable_profiler
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enable_query_strings
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.20
HTTP_DNT

Paul

Head of Customer Support

Overview

Profile Description

Top Skills

Office and Administration » Microsoft Excel

Customer Support » Customer Service

Virtual Assistant

Other Skills

Marketing » CRM » Freshdesk

E-Commerce » Shopify

Design » Graphic Design

Marketing » Copywriting

Marketing » Social Media Management

Basic Information