Shekaina

Customer Support

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.88/hour ($556.80/month)

High school diploma

Last Active

August 14th, 2026 (11 days ago)

Member Since

November 19th, 2025

Profile Description

Dedicated Customer Support Professional with 2 years and 6 months of experience in high-volume call center environments, specializing in the telecommunications industry. I am transitioning my skills to a work-from-home setup and actively seeking a virtual assistant or remote customer support role. My background involves complex technical troubleshooting for services like internet and mobile, alongside billing inquiries and complaint resolution .I am proficient in handling outbound calls ,committed to delivering exceptional service that boosts customer satisfaction and fosters loyalty. I am reliable, proactive and ready to immediately provide value to a new team.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I have expertise in diagnosing and resolving issues related to telecom services (internet, mobile, billing, service outages, modern configurations).I guided customers through detailed, step-by-step technical procedures to diagnose and fix reception problems on the spot, contributing to a high first-call resolution (FCR) metric.

Office and Administration » Data Entry

Experience: 2 - 5 years

I maintain accurate and detailed customer records, which is critical for seamless service.

Customer Support » Customer Service

Experience: 1 - 2 years

I handle inbound calls,assisting customers with their billing, connection issues, tracking of orders, and any account changes.

Other Skills

Office and Administration » Communication

Experience: 2 - 5 years

I possess meticulous written communication skills, specializing in creating clear, comprehensive account memos. I ensure all customer concerns are documented accurately and thoroughly for future reference, guaranteeing that no vital detail skipped and maintaining precise internal records.

Office and Administration » Time Managment

Experience: 2 - 5 years

I demonstrated excellent time management by proactively exceeding daily call targets (set at 20 calls/day), consistently achieving an average of 25 calls per day while maintaining quality standards.

Customer Support » Product Knowledge

Experience: 2 - 5 years

I possess in-depth product knowledge across the telecommunications landscape, specializing in mobile devices and high-speed home internet services specific to the U.S market. I leverage this expertise not just to provide authoritative information and technical support, but also to identify customer needs and consistently drive sales outcomes during inquiries. My background with a major U.S telecommunications means I deliver knowledgeable and effective support.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dasmarinas, Cavite

Tests Taken: IQ
Score: 103: DISC
Dominance: 26%
Influence: 7%
Steadiness: 39%
Compliance: 28%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Samori Coles

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- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0368
Total Execution Time	0.0382

GET DATA

No GET data exists

MEMORY USAGE

1,608,952 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4607731

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0265 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4607731' LIMIT 1
0.0035	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4607731'
0.0043	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4607731'
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0.0008	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4607731' AND `is_private` = 1
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0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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