Ricmar

Team Leader | Test Analyst | Quality Assurance Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,280.00/month)

Bachelor's Degree

Last Active

August 8th, 2026 (6 days ago)

Member Since

May 19th, 2017

Profile Description

no skill summary

Top Skills

Software » Software QA Testing » Functional Testing

Experience: 1 - 2 years

• Understand detailed requirements, design test cases, prepare test data and execute the test cases with the objective of ensuring least defects within the client and project specifications. • Participate in the requirement walkthrough session conducted by Sr. Test Analyst and identify the gaps in the requirement, Seek clarification on requirements from the Test Architect if required. • Seek clarification on requirement and update the clarification tracker. Identify the preliminary test data requirements. • Provide inputs to the test lead/Sr. Test Analyst on the scope of testing, analyst effort estimate for the total volume of work, requirement analysis and clarification, test approach etc. • Have been effective in identifying issues, resolving the issues/roadblocks and timely escalations to management.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

• Performs call monitoring and checks if the CSR followed the quality standards/guidelines. • Conducts coaching to CSRs and facilitates calibration sessions with Operations and Training team. • Generates daily, weekly & monthly quality reports. • Coordinates with the team leads and members in order to discuss and explain the errors and quality issues with the team and provide guidance for improvement. • Participates in the design of call monitoring formats and quality standards Reviews call recording and provides actionable insights to CSRs Facilitates call calibration sessions • Provides daily, weekly & monthly quality reports • Conducts case review for Appeals & Grievances Department • Ensures that the coordinator accurately resolved the member's complaint in a timely manner • Examines whether the case being worked by the coordinator complies with CMS guidelines

Office and Administration » Team Leadership

Experience: 2 - 5 years

• Supervising and managing the team members, monitor their performance metrics, provide constructive feedbacks and coach them. • Ensure that the CSRs are following the quality protocols and compliant to the standards. Implements quality assurance processes and monitor compliance with policies and regulations. • Gather and analyze the performance report of the CSRs. Present the performance result to the client during business review meetings. • Plan and manage shift schedules. Identify and implement process improvements.

Other Skills

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 140: DISC
Dominance: 34
Influence: 36
Steadiness: 26
Compliance: 5: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

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“They are wonderful highly skilled people”

- Shepard Humphries

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0309
Total Execution Time	0.0324

GET DATA

No GET data exists

MEMORY USAGE

1,596,720 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/460248

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0208 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '460248' LIMIT 1
0.0044	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '460248'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '460248'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '460248' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '460248' AND hired > -1`
0.0008	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '460248' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 460248 LIMIT 1`
0.0014	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 460248 LIMIT 1`
0.0008	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '460248' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-14',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '460248'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '460248' ORDER BY `jsct`.`rate` DESC
0.0007	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '460248'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0005	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/460248
csrf-token	6b0b6e6f849e2400103a225c80e2fdcf

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
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HTTP_DNT