Customer-focused professional with airline service experience, skilled in SEO optimization, data analytics, and digital marketing with AI. I have strong communication and analytical abilities to improve online visibility, enhance customer experience, and drive business growth.
Experience: 1 - 2 years
- Managed B2B customer service (voice) for airline booking reservations, cancellations, and KrisFlyer services. - Ensured compliance to airline safety, security, and regulatory standards during passenger transactions. - Addressed email inquiries and concerns, providing timely and accurate responses within a 24-hour turnaround time. - Acted as floor support for the team in the process such as complex manual calculations and manual storing of the ticket. - Authorized to process cancellations and refunds upon request of the passengers. - Assisted in training and mentoring new associates, enhancing team accuracy and productivity. - Managed supervisory calls for escalated customer cases, ensuring prompt resolutions for passengers. - Carried out comprehensive call investigations and implemented service recovery for previous passenger mishandlings.
Experience: 2 - 5 years
- Gained hands-on experience in troubleshooting and performed routine inspections. - Assisted with maintenance procedures on Cessna 150 and 172 planes under licensed mechanics. - Learned aircraft maintenance procedures like refueling and towing. - Ensured compliance with aviation standards while servicing airframe and power plant components.
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