Edward

Stripe Account Handler - Specialized VA

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.90/hour ($1,120.00/month)

Bachelors degree

Last Active

October 30th, 2025 (195 days ago)

Member Since

October 28th, 2025

Profile Description

Mid-level proficiency in Stripe e-payment operations and account lifecycle management. My experience encompasses the full user journey, from initial account creation and complex verification (KYC/KYB) to ongoing risk mitigation and day-to-day transaction clarity.
A key differentiator in my role was establishing and maintaining a strong, direct communication pipeline with the in-house Stripe Customer Service department.
This crucial inter-departmental connection allowed for accurate issue resolution and seamless process coordination across all aspects of the Stripe account process.
***Core Duties and Responsibilities
My responsibilities centered on a blend of customer advocacy, specialized troubleshooting, and internal relationship management:
***Customer Verification & Onboarding:**
* Guided new and existing users through the comprehensive account creation and rigorous verification processes (KYC/KYB), ensuring full compliance and successful activation.
* Acted as the escalation point for complex verification issues, leveraging direct contact with the internal Stripe team for swift resolution.
* **Transaction and Payment Support:**
* Served as the primary liaison for all transaction-related queries, including payment receipts, settlement issues, and complex reconciliation challenges.
* Utilized the Stripe dashboard to perform in-depth transaction investigation, clarify payment flows, and provide accurate data to users.
* **Risk Mitigation and Dispute Resolution:**
* Managed the prevention of financial loss by advising on best practices for dispute and chargeback mitigation.
* Handled and investigated cases involving account holds, reserves, and security reviews, coordinating directly with the Stripe Risk department for clarification and rapid resolution.
* **Internal Communication and Process Improvement:**
* Maintained an established, strong communication connection with the in-house Stripe customer service department** and specialist teams across all functional branches (Verification, Risk, Technical Support).
* Ensured seamless information transfer and coordinated efforts to expedite resolutions and clarify internal processes for external customers, significantly improving the overall account service experience.
**Highly analytical and customer-focused BPO Specialist with 12 years of experience across multi-faceted roles including Customer Service, Technical Support, Financial Services, and Specialized E-Payment Risk Management.
Expertly Managed the PayPal Dispute Process, successfully investigating and resolving a diverse range of claims, ensuring compliance with platform policies and mitigating financial loss.
Proactively prevented revenue loss by identifying, investigating, and escalating suspicious transactions and behavioral patterns to prevent fraudulent disputes and chargebacks.
Successfully executed Business-to-Business (B2B) collections efforts, maintaining positive client relationships while ensuring timely recovery of outstanding accounts receivable.
Demonstrated robust financial compliance and ethical handling of sensitive customer financial data across all collections activities.
Provided exceptional Customer Service across three heavily regulated industries: Healthcare (handling patient inquiries and billing), Insurance (policy and claim support), and Banking (account services and transaction support).Consistently de-escalated high-tension customer interactions and provided comprehensive, compliant solutions in fast-paced call center environments.
*** Technical and Functional Skills
- E-Payments/Risk
PayPal Dispute Resolution, Stripe Operations, Fraud Prevention, Transaction Investigation, Account Verification, Risk Management Dashboards, Chargeback Mitigation
- Financial/BPO
Third-Party Collections, In-House Collections (Citi Bank), B2B Collections, Customer Service (Voice/Non-Voice), Technical Support, Compliance Adherence.
-Industry Exposure
Banking, Financial Services, Healthcare, Insurance.

Top Skills

Customer Support

Experience: 10+ years

Software » API Development » Stripe Api

Experience: 1 - 2 years

**Customer Verification & Onboarding:** * Guided new and existing users through the comprehensive account creation and rigorous verification processes (KYC/KYB), ensuring full compliance and successful activation. * Acted as the escalation point for complex verification issues, leveraging direct contact with the internal Stripe team for swift resolution. * **Transaction and Payment Support:** * Served as the primary liaison for all transaction-related queries, including payment receipts, settlement issues, and complex reconciliation challenges. * Utilized the Stripe dashboard to perform in-depth transaction investigation, clarify payment flows, and provide accurate data to users. * **Risk Mitigation and Dispute Resolution:** * Managed the prevention of financial loss by advising on best practices for dispute and chargeback mitigation. * Handled and investigated cases involving account holds, reserves, and security reviews, coordinating directly with the Stripe Risk department for clarification and rapid resolution.

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Customer Support » Technical Support

Experience: 10+ years

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Carmona, Cavite

Tests Taken: DISC
Dominance: 38
Influence: 30
Steadiness: 18
Compliance: 14

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0486
Total Execution Time	0.0499

GET DATA

No GET data exists

MEMORY USAGE

1,447,792 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4569230

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0366 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4569230' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4569230'
0.0036	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4569230'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4569230' AND `is_private` = 1
0.0089	`SELECT * FROM employment WHERE jobseeker_id = '4569230' AND hired > -1`
0.0008	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '4569230' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0056	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0006	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4569230 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4569230 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4569230' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4569230'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0017	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4569230' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4569230'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0009	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778706821
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4569230
csrf-token	70ccf40b1f57770509f3aecaf2c7b473

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT