Julie

Customer Support | Email, Chat, Outbound, Escalations Support | E-commerce VA

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Overview

Looking for full-time work (7 hours/day)

at $4.23/hour ($728.00/month)

High school diploma

Last Active

August 30th, 2026 (8 days ago)

Member Since

October 25th, 2025

Profile Description

Your Reliable, Results-Driven Email & Chat Customer Support Partner

With 6+ years of hands-on experience in customer support, I help businesses deliver fast, thoughtful, and professional support across email, chat, and ticketing system. I’ve worked with both fast-growing startups and established companies, managing high-volume inboxes and ticket queues while keeping customer satisfaction front and center.

I specialize in:

- Resolving complex customer issues with clarity and empathy
- Handling ticket escalations, post and pre order issues, return/refund, and data entry for product inventory
- Clear documentation, ticket ownership, and cross-team coordination

I’m known for being dependable, detail-oriented, and calm under pressure—the kind of support agent clients trust to represent their brand professionally.

Tools I work with daily: Zendesk • Jira • Salesforce • Gorgias • Shopify • ChatGPT • DeepL • Slack • Zoom • Netsuite • Help Scout

If you’re looking for a customer support professional who communicates clearly, solves problems efficiently, and genuinely cares about your customers’ experience—I’d love to help.

Let’s connect!

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Skilled in handling complex escalations from Tier 1 agents through detailed investigation and accurate, customer-focused resolutions. I also support a hiring platform, guiding employers in optimizing job postings and strategies to attract top candidates, ensuring both effective outcomes and an excellent support experience.

Customer Support » Customer Service » Gorgias

Experience: Less than 6 months

Customer Support » Back Office Support

Experience: 2 - 5 years

Other Skills

Customer Support » Ecommerce » Shopify

Experience: Less than 6 months

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0396
Total Execution Time	0.0415

GET DATA

No GET data exists

MEMORY USAGE

1,586,640 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4564268

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0270 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0021	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4564268' LIMIT 1
0.0040	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4564268'
0.0027	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4564268'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4564268' AND `is_private` = 1
0.0015	`SELECT * FROM employment WHERE jobseeker_id = '4564268' AND hired > -1`
0.0005	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4564268' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4564268 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4564268 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4564268' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-07',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0015	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4564268'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0027	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4564268' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4564268'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT