Jerressa

Customer Service / Tech Support

Verified

mark as hired

Overview

Looking for part-time work (6 hours/day)

at $2.49/hour ($360.00/month)

Bachelors degree

Last Active

February 17th, 2026 (141 days ago)

Member Since

September 19th, 2025

Profile Description

I am a highly skilled Customer, Technical and Financial Services Support Specialist with over 8 years of experience providing support in fast-paced call center and technical environments. I specialize in troubleshooting hardware and software issues, payment systems, and POS platforms, including Google devices, WisePOS, Mobile Tap readers, and Lightspeed POS.

I have extensive experience managing high-volume inquiries, resolving complex payment issues such as refunds and chargebacks, and ensuring seamless merchant and customer experiences. I am proficient in Salesforce, Zendesk, Intercom, Confluence, Stripe, and other CRM and ticketing systems, which allows me to efficiently manage cases, perform root cause analysis, and deliver data-driven solutions.

Beyond technical support, I have trained and mentored Tier 1 and Tier 2 support teams, created internal knowledge bases, and contributed to process improvements that enhance customer satisfaction and operational efficiency. I also have strong analytical skills, advanced proficiency in Excel and Google Sheets, and experience handling escalations and billing concerns with professionalism.

I am highly adaptable, detail-oriented, and committed to providing exceptional support, whether via chat, email, or phone. My goal is to help clients resolve issues quickly and effectively, ensuring smooth operations and satisfied customers.

If you’re looking for a reliable and results-driven support, I’m ready to help your business succeed.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Software » Server » Lightspeed

Experience: 5 - 10 years

Other Skills

Accounting » Quickbooks

Experience: 6 months - 1 year

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Customer Support » Ecommerce

Experience: 1 - 2 years

Customer Support » Customer Service » Payment Processing

Experience: 1 - 2 years

Accounting » Xero

Experience: 6 months - 1 year

E-Commerce » Shopify

Experience: 6 months - 1 year

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0281
Total Execution Time	0.0295

GET DATA

No GET data exists

MEMORY USAGE

1,611,488 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4491904

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0172 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4491904' LIMIT 1
0.0025	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4491904'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4491904'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4491904' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4491904' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4491904' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4491904 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4491904 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4491904' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0017	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4491904'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0025	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4491904' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4491904'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783485764
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4491904
csrf-token	a7c17f871f0f08defecadab01387323f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_save_path
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sess_time_to_update	300
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cookie_path	/
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cookie_httponly
standardize_newlines
global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT