Jann

Senior Technical Support Engineer | Salesforce Administrator

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Overview

Looking for part-time work (6 hours/day)

at $14.33/hour ($2,078.40/month)

Bachelors degree

Last Active

August 10th, 2026 (12 days ago)

Member Since

September 19th, 2025

Profile Description

Experienced Technical Support Engineer specializing in SaaS application support, advanced
Salesforce administration, and enterprise workflow automation. Key highlights include:

Salesforce Advanced Administration & Architecture:

Advanced Security & Sharing: OWD, Sharing Rules, Enterprise Territory Management,
Permission Set Groups, and Muting Permission Sets.

Complex Process Automation: Flow Builder (Loops, Subflows, Fault Paths), Apex
(Triggers, Classes, Invocable Methods for Flows), Multi-Step Approvals, and Order of
Execution management.

Data Architecture & Management: Junction Objects, Custom Formulas, Validation Rules,
Duplicate Rules, and bulk data manipulation via Data Loader.

Sales & Service Cloud: Forecasting, Quotes, Price Books, Entitlements & Milestones,
Knowledge Base, and Omni-Channel routing.

Advanced Analytics: Custom Report Types, Joined Reports, Historical Trend Reporting,
and Reporting Snapshots.

Deployment & ALM: DevOps Center, Change Sets, Sandbox Management, and
foundational SOQL/SOSL query awareness.

Business Analysis & Debugging: Business requirement gathering, Flow Debugger,
System Audit Trail, and driving user adoption.

Workflow Automation & Scripting: Proficient in custom scripting (Python, Bash) and connecting
enterprise applications using low-code/no-code platforms (Zapier, Make, n8n, Workato).

Full-Stack Technical Support & Development: Hands-on experience with front-end web
technologies (HTML5, CSS3, Bootstrap, JavaScript), database management and querying (SQL,
MySQL, PostgreSQL), and API testing/integration (Postman, SoapUI), Python Scripting.

System Deployment & Support: Proven track record in troubleshooting complex client issues,
configuring SaaS platforms, managing deployments, and maintaining high availability across
multi-platform environments.

Top Skills

Experience: 2 - 5 years

Salesforce Administrator

Experience: 10+ years

Other Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Bash Scripting

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Basic Information

Age
37
Gender
Male
Website
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Address
Puerto Princesa, Palawan
Tests Taken
None
Government ID
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