Skilled in administering and optimizing CRM platforms, batch dialers, and workflow automation tools to streamline business operations.
Experienced in managing user access, roles, and security controls to ensure compliance and data integrity.
Proficient in system configuration, integration, and troubleshooting across sales, marketing, and customer support technologies.
Strong background in analyzing business processes, identifying inefficiencies, and implementing scalable system solutions.
Adept at collaborating with cross-functional teams to align systems with organizational goals and improve productivity.
Proven ability to train and support end-users, ensuring high adoption rates and effective use of business tools.
Combines the technical expertise of a System Administrator with the analytical approach of a Business Systems Analyst to drive operational efficiency.
Experience: Less than 6 months
1. CRM Administration (GoHighLevel} Rate: Advanced Experience: 3+ years managing CRM platforms, including user access, workflow automation, data management, and pipeline optimization. Skilled in configuring fields, building automations. 2. Workflow Automation Rate: Advanced Experience: Designed and implemented automated workflows to streamline sales, marketing, and support processes. Experienced with triggers, custom fields, and conditional logic to reduce manual workload and improve efficiency.
Experience: Less than 6 months
System Administration (User Access & Security) Rate: Advanced Experience: Oversaw system access and permissions for multiple teams. Ensured compliance with data security policies, maintained role-based access, and supported users with login and technical issues.
Experience: Less than 6 months
Business Systems Analysis Rate: Intermediate / Advanced Experience: Analyzed existing workflows and business processes to identify gaps and recommend improvements. Collaborated with stakeholders to translate business needs into system requirements and automation strategies.
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Gaurab - Adhikari
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