Mildred

Ecommerce Operations & Customer Experience Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

August 15th, 2026 (yesterday)

Member Since

September 9th, 2025

Profile Description

Virtual Assistant, Customer Support, Sales, and Operations professional with **5+ years of experience** supporting U.S.-based and international businesses across **eCommerce, healthcare, telecommunications, cybersecurity, publishing, and retail**. Experienced in customer service, sales, CRM management, remote operations, training, documentation, appointment scheduling, and team support.

Skilled in **email/chat support, Shopify, Zendesk, Gorgias, ShipBob, CRM systems, Microsoft 365, Google Workspace, Slack, customer retention, order management, sales, lead generation, prospecting, and follow-ups**. Known for being reliable, detail-oriented, adaptable, and quick to learn new systems, with a track record of **98%+ QA and 100%+ KPI attainment**.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Experienced in email and digital customer support, consistently exceeding a 98% QA score while meeting strict hourly response time goals. Handled order processing, refunds, account updates, and complaint resolution with accuracy and efficiency. Proactively identified retention and upselling opportunities through email interactions, contributing to customer growth and loyalty. Supported cross-functional projects to improve customer experience and maintained updated team knowledge resources for streamlined workflows.

Coaching » Training and Development

Experience: 6 months - 1 year

Proven Training Manager with experience designing and leading comprehensive sales training programs that equipped agents with effective scripts, objection handling, and product knowledge. Successfully certified new hires for production, coached outlier reps to improve performance, and developed top agents who later became SMEs and Team Managers. Directed both on-site and remote training operations across multiple industries, achieving measurable improvements in sales quota attainment, KPI performance, and overall team productivity.

Office and Administration » Team Leadership

Experience: 2 - 5 years

Proven team leader with experience managing up to 3 different lines of business (Technical, Sales & Retention, and Mobility) while consistently achieving results. Successfully led a team where 90% of members ranked as top agents, generating half of site revenue and maintaining 100% monthly attainment for 6 consecutive months. Promoted from Subject Matter Expert to Team Manager within 6 months, and later developed multiple team members into SMEs and Managers. Skilled in KPI tracking, coaching, and performance management to build strong, results-driven teams.

Other Skills

Marketing » CRM

Experience: Less than 6 months

Hands-on experience managing support tickets, customer communications, and sales pipelines using leading CRM platforms (Zendesk, Gorgias, Zoho CRM, RingCentral, Vonage, etc.)

Professional Services » Management Services » Call Center Operations Management

Experience: 2 - 5 years

Managed multiple lines of business (Technical, Sales, Retention, Mobility), overseeing KPI tracking, reporting, scheduling, and performance management.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Bachelor of Arts in English Language Studies in Applied Linguistics (GPA 1.5, With Honors). Strong background in both verbal and written communication, proven in customer-facing roles, training facilitation, and email support. Skilled in creating professional content, delivering presentations, and handling client interactions with clarity and confidence.

Customer Support » Customer Service

Experience: Less than 6 months

4+ years of experience providing excellent service in telecommunications, healthcare, e-commerce, and publishing, consistently achieving 98% QA scores and strong customer satisfaction.

Coaching

Experience: 2 - 5 years

Experienced in 1:1 coaching, peer mentoring, and team feedback sessions, helping underperformers reach targets and top agents develop into leaders.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: CITY OF TALISAY, CEBU

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0252
Total Execution Time	0.0267

GET DATA

No GET data exists

MEMORY USAGE

1,609,320 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4471161

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0148 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4471161' LIMIT 1
0.0021	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4471161'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4471161'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4471161' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4471161' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4471161' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4471161 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4471161 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4471161' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-16',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4471161'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4471161' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4471161'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786865772
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4471161
csrf-token	c5f6b37463885df13feeee139f1cc181

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_time_to_update	300
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csrf_token_name	csrf_test_name
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csrf_exclude_uris	Array ( )
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.122
HTTP_DNT