Ricarell

CLIENT COMMUNICATION ASSISTANT | CUSTOMER SERVICE SPECIALIST

With Timeproof

mark as hired

Overview

Looking for full-time work (7 hours/day)

at $5.06/hour ($840.00/month)

High school diploma

Last Active

November 17th, 2025 (177 days ago)

Member Since

September 6th, 2025

Profile Description

Results-driven Customer Support Specialist with 5 years of experience across Telecom, E-commerce, and Digital Services. Skilled in resolving complex issues, optimizing workflows, and delivering outstanding client satisfaction. Adept at handling administrative tasks, appointment setting, troubleshooting, and marketing support. Now leveraging these strengths as a Virtual Assistant, bringing the same dedication to consistency, efficiency, and results, helping clients stay organized and focused on what matters most.

CORE SKILLS AND EXPERTISE:

* Strong communication skills in managing customer relationships (Zendesk, HubSpot)

*Proficient in both Google Workspace and Microsoft 360 tools.

* Specialized in troubleshooting telecom products and providing precise, solution-focused support.

* Experienced in appointment setting, leveraging the company’s internal platform.

* Experienced in email and chat support management.(Zendesk, Intercom, Teams, Slack)

* Skilled in supporting Amazon and Shopify merchant customers, ensuring efficient issue resolution and customer satisfaction.

* Proficient in sales communication, with a focus on persuasive yet empathetic interactions.

* Experienced in email marketing campaign management (Mailjet)* Highly organized in email and calendar management(Gmail, Outlook, Google Calendar, Microsoft Calendar)

* Adept in phone call management using Slack, Teams, and Avaya.

* Proficient in graphic design and editing using Canva.

* Experienced in social media management for Facebook and Instagram, focusing on engagement and marketing.

* Skilled in video editing with CapCut, ensuring clean, engaging, and personalized visual content.

* Proficient in leveraging AI tools for boosting productivity and creativity. (ChatGPT, Gemini, DeepAI, Blackbox)

* Experienced in performing organizational tasks, efficiently managing files and data through Dropbox and Google Drive.

Top Skills

Customer Support » Email Support

Experience: 6 months - 1 year

In my first BPO role at a telecommunications company, Comcast, I assisted customers with various email-related inquiries, including login problems, security concerns, email setup, and more. I provided clear guidance to help customers resolve their issues quickly and securely.

Customer Support » Chat Support

Experience: 2 - 5 years

Besides handling calls and email support, I’ve also provided fast and efficient customer and client assistance through live chat, ensuring timely resolutions and a great experience. I’ve continued to improve this skill during my current role in the digital delivery company based in the US.

Customer Support » Phone Support

Experience: 6 months - 1 year

Highly experienced in providing genuine, solutions-driven support while confidently handling complex inquiries and financial tasks. I take pride in every interaction, ensuring accuracy, understanding, and a positive experience for every client I assist.

Other Skills

Marketing » Email Marketing

Experience: 2 - 5 years

As part of my role at a digital delivery company, I help manage and execute marketing campaigns on behalf of various clients. This involves preparing and scheduling campaign materials to be sent to their customers, ensuring timely and accurate delivery.

Marketing » Email Marketing » Mailjet

Experience: 2 - 5 years

Experienced in managing and executing email marketing campaigns, creating engaging template designs to boost sales and strengthen overall client satisfaction.

Marketing » Social Media Management

Experience: 2 - 5 years

Experienced in managing a personal online business account, handling everything from scriptwriting and high-impact content planning to post scheduling and customer engagement, to connect with the target market effectively. Proven ability to boost sales, create on-trend content, and deliver scroll-stopping engagement that drives real results, gaining positive and genuine feedback from customers.

Office and Administration » Administrative Support

Experience: Less than 6 months

Offered dependable and trusted support to clients, prioritizing confidentiality, accuracy, and efficiency while consistently meeting targets and deadlines.

Design » Graphic Design » Canva

Experience: 1 - 2 years

Skilled in graphic design using Canva, creating visually captivating and on-brand materials that bring ideas to life with clarity and creativity, turning ideas into scroll-stopping content that connects, inspires, and drives results.

Professional Services » Photography » Photo Retouching

Experience: 2 - 5 years

Proficient in executing photo editing projects for diverse US-based clients, including resorts, exhibitions, and zoo photo booths, transforming dissatisfied customers into delighted ones through quality edits and attention to detail.

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Minglanilla, Cebu

Tests Taken: IQ
Score: 112: DISC
Dominance: 28%
Influence: 17%
Steadiness: 33%
Compliance: 22%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“My virtual assistant literally changed my life.”

Cody Russell

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0120
Controller Execution Time ( Jobseekers / Info )	0.0382
Total Execution Time	0.0516

GET DATA

No GET data exists

MEMORY USAGE

1,431,280 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4464488

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0161 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4464488' LIMIT 1
0.0035	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4464488'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4464488'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4464488' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4464488' AND hired > -1`
0.0004	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '4464488' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4464488 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4464488 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4464488' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4464488'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4464488' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4464488'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778697649
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4464488
csrf-token	2f4380628dd95b9ddc158dd7309d71aa

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT