I’m Ella, working as both a Paraplanner and an Adviser Assistant. In my role, I make sure everything runs smoothly by supporting advisers with research, compliance, and client documentation, while keeping things organized and efficient.
I take pride in creating a positive impact within the team by not only supporting day-to-day tasks but also looking for ways to make processes more efficient and effective.
At the same time, I’m focused on developing my leadership skills—whether that’s by mentoring colleagues, sharing knowledge, or encouraging collaboration so I can contribute to building a stronger, more motivated, and high-performing team.
Experience: 5 - 10 years
Experience: 1 - 2 years
I worked as a Client Services Specialist for two years, where I developed and maintained strong client relationships by delivering prompt support, personalized service, and consistent follow-up
Experience: 6 months - 1 year
I use HubSpot for marketing tasks, managing contacts, automating communications, and coordinating adviser calendars.
Experience: 2 - 5 years
I have extensive experience supporting financial advisers by conducting client research, performing compliance checks, preparing documentation, and managing administrative tasks to ensure the seamless delivery of financial advice.
Experience: 5 - 10 years
I have a strong verbal and written communication skills used to build rapport, deliver information clearly to clients or customers, and foster teamwork across departments.
Experience: 2 - 5 years
I use Xplan for managing client data, producing financial plans, track workflows, and ensuring compliance in financial advice processes.
Experience: 6 months - 1 year
I use Xero to process and track invoices, as well as manage financial records efficiently.
Experience: 1 - 2 years
We use Salesforce to manage leads, track client interactions, and oversee sales pipelines, enhancing overall customer engagement
Experience: 1 - 2 years
As a tourism graduate with front desk experience, I was trained in using Amadeus CRM - a travel booking and reservation system - for managing international travel arrangements and coordinating client itineraries
Experience: 1 - 2 years
I use Canva to help prepare presentations, marketing materials, and client-facing documents with ease.
Experience: 1 - 2 years
I served as a Team Leader, where I mentored colleagues, fostered collaboration, and enhanced team performance through proactive support and leadership initiative.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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