Hi! I’m
With hands-on experience in both banking and remote e-commerce support, I’m skilled in handling chargebacks (CDRNs, RDRs, alerts), managing CRMs like Konnektive and Checkout Champ, and processing refunds via Stripe and Shopify.
Previously, I worked as a Bank Teller at EastWest Bank, where I was recognized as Top 1 in Teller Training. I also have BPO experience supporting US-based clients — managing transactions, reports, and client communications using tools like Slack, Notion, Excel, and Google Sheets.
? What I bring to the table:
Fast learner with initiative and ownership
Strong analytical and organizational skills
Excellent English communication (written & verbal)
Reliable, accurate, and detail-focused
Open to long-term or project-based work
Willing to learn new tools and processes
Whether you need help with chargeback reduction, admin tasks, reporting, or daily operations, I’ll be your dependable support to keep things running smoothly.
Let’s work together to lighten your workload and help your business grow efficiently. ????
Experience: 1 - 2 years
Experienced in managing Shopify store operations, including processing refunds, handling chargebacks, and verifying transaction details. Skilled in monitoring orders, coordinating with payment gateways, and ensuring accurate transaction records for smooth e-commerce operations.
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experienced in using Stripe to manage payments, process refunds, and handle chargebacks or disputes. Skilled in reviewing transaction details, monitoring settlements, and ensuring accurate financial records for smooth payment operations.
Experience: 1 - 2 years
Experienced in banking operations with a background as a bank teller. Skilled in handling cash transactions, deposits, withdrawals, and account inquiries. Knowledgeable in customer service, reconciliation, and maintaining accuracy and compliance in daily banking procedures.
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