I am a Remote Operations Manager who brings a unique mix of corporate leadership discipline and actual business-owner experience to the table. I don’t just manage tasks; I look at operations from a founder's perspective because I’ve been in your shoes.
If you are looking for a reliable partner to run your daily operations, keep your team accountable, and free up your time to focus on scaling, here is exactly what I bring to your business:
5 Years of Remote Team Leadership (Billing & Sales)
Working 100% from home with TTEC Verizon, I managed the day-to-day operations of a 15-agent team handling both billing and sales.
I am highly disciplined in a work-from-home setup and know how to keep a remote team productive and hitting their targets without needing physical oversight.
I’m comfortable handling high-pressure situations, complex workflows, and customer escalations.
3 Years as an E-Commerce Business Owner
I successfully built and ran my own local e-commerce beauty business here in the Philippines for 3 years.
Because I’ve run my own business, I understand inventory, customer acquisition, cash flow, and the stress of trying to do everything yourself.
I treat my client's businesses with the same level of care and ownership that I gave my own.
3 Years of Financial Account Experience (UK Banking)
Before transitioning into leadership and e-commerce, I spent 5 years handling strict financial accounts for top-tier UK institutions: Halifax, Bank of Scotland, and Lloyds Bank.
This background trained me to have extreme attention to detail, maintain absolute data security, and follow complex compliance procedures perfectly.
What I am looking for:
I am looking for a Part-Time (10 to 20 hours/week) Operations Manager, Project Manager, or Team Lead role where I can streamline your current processes and manage your team.
I have a reliable home office setup with high-speed backup internet and a backup power source to ensure 100% uptime. If you need a dependable manager who can hit the ground running, let's talk.
Experience: 2 - 5 years
I spent 3 years running my own e-commerce beauty brand here in the Philippines. Because I built it from scratch, I managed every single part of the operation end-to-end—from sourcing products and coordinating with suppliers, to tracking inventory levels, handling customer support, and managing fulfillment logistics. I know exactly what it takes to keep an e-commerce store organized, efficient, and profitable for a founder.
Experience: 5 - 10 years
Running my own e-commerce shop for 3 years required me to act as the ultimate coordinator. I had to sync up with suppliers, manage product launch timelines, oversee delivery riders, and ensure our daily order fulfillment never fell behind schedule.
Experience: 5 - 10 years
I spent 3 years leading teams in a corporate BPO setup, including 5 years completely remote for TTEC Verizon. I ran a department of 15 agents, which meant I was entirely responsible for their daily attendance, metric tracking, and overall productivity in a work-from-home environment.
Experience: 5 - 10 years
I have over 8 years of solid, hands-on customer service experience. I’ve handled everything from basic account inquiries to highly complex billing disputes and technical troubleshooting, always maintaining high customer satisfaction ratings.
Experience: 2 - 5 years
Alongside voice support, I managed email queues for customer inquiries. I know how to write clear, professional, and well-structured emails that solve a customer's issue in a single response to avoid unnecessary back-and-forth threads.
Experience: 5 - 10 years
I spent years conducting side-by-side and remote monitoring of customer calls. I know how to evaluate performance against strict corporate compliance sheets, spot areas of risk, and make sure the team represents the brand perfectly.
Experience: 5 - 10 years
You can't hit team targets if your people aren't properly trained. I regularly handled the onboarding of new hires for my Verizon team and conducted targeted coaching sessions for agents who were struggling to hit their sales and resolution targets.
Experience: 5 - 10 years
I use Excel and Google Sheets daily. I use them to build performance dashboards for my BPO agents, track team KPIs, manage inventory sheets for my e-commerce business, and run data clean-ups for financial tracking. suppose to be 5 star.
Experience: 2 - 5 years
Most of my corporate career has been voice-based. I am completely comfortable on the phone, possess excellent communication skills, and know how to control a call, de-escalate angry customers, and deliver clear solutions under pressure.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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