Angela

Customer Support Specialist

Verified

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.92/hour ($960.00/month)

Bachelor's degree

Last Active

August 29th, 2026 (7 days ago)

Member Since

August 5th, 2025

Profile Description

Hi, It's Angela. I am a dedicated and results-driven Customer Support Specialist with over 5 years of experience providing exceptional service across customer support, B2B technical support, Tier II support, and talent acquisition. I have a strong background in handling inbound calls, resolving complex customer concerns, managing CRM records, and collaborating with cross-functional teams to deliver timely solutions.

Throughout my career, I have developed excellent communication, problem-solving, and relationship-building skills. I am experienced in case management, technical troubleshooting, appointment scheduling, candidate sourcing, interview coordination, and maintaining accurate documentation using CRM and ATS platforms. I am proficient with tools such as Zendesk, Slack, Google Workspace, Microsoft Office, LinkedIn Recruiter, and various ticketing and case management systems.

I thrive in fast-paced remote environments where organization, attention to detail, and professionalism are essential. Whether I'm assisting customers, supporting business clients, or coordinating recruitment activities, I take pride in delivering a positive experience while meeting performance goals.

I am currently seeking a long-term remote opportunity where I can contribute my customer service expertise, strong work ethic, and commitment to helping both clients and teams succeed. I am a fast learner, dependable, and always eager to grow while making a meaningful impact.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Provided Tier 1 technical support for consumer electronics (TVs, soundbars) and B2B clients. Guided customers through troubleshooting procedures, processed replacements, and escalated complex issues to higher departments. Familiar with remote diagnostics and step-by-step issue resolution.

Customer Support » Ecommerce » B2B

Experience: 6 months - 1 year

Guided customers through troubleshooting procedures, processed replacements, and escalated complex issues to higher departments. Familiar with remote diagnostics and step-by-step issue resolution.

Human Resources » Recruiting » Talent Acquisition

Experience: Less than 6 months

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Experienced in managing email communication with internal departments and external vendors to resolve product and service issues. Ensured accurate documentation, followed up on escalations, and maintained clear written communication standards.

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0327
Total Execution Time	0.0346

GET DATA

No GET data exists

MEMORY USAGE

1,593,912 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4378696

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0193 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4378696' LIMIT 1
0.0020	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4378696'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4378696'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4378696' AND `is_private` = 1
0.0004	`SELECT * FROM employment WHERE jobseeker_id = '4378696' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4378696' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4378696 LIMIT 1`
0.0008	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4378696 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4378696' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-05',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0003	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4378696'
0.0032	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4378696' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4378696'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0007	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0007	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0006	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0006	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0006	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788594073
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4378696
csrf-token	5ed6c54e6c02c9287d163700c26bed71

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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composer_autoload	vendor/autoload.php
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
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standardize_newlines
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csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT