Empathetic and detail-oriented with over 11 years of customer service experience and 5 years in training and development background conducting training facilitation, recruitment skills assessment and team engagement. Skilled in fostering team well-being, managing hiring/onboarding processes, and supporting cross-functional collaboration in dynamic, fast-paced environments. Strong background in remote tools, people-first leadership, and strategic process improvement.
Experience: 10+ years
Over 11 years of front-line and supervisory customer support experience. Handled complex inquiries and post-sales concerns for multiple international client accounts.
Experience: 5 - 10 years
Around 5 years of training and development background conducting training facilitation, onboarding, soft skills and communication training to contribute in team performance results.
Experience: 1 - 2 years
Worked as a Property Manager and Real Estate VA. Handled vendor coordination, tenant screening, contract management, and client nurturing to fully remote setting.
Experience: 5 - 10 years
Training pre-hires, new hires and tenured agents in communications skills and consistently recognized for clear, empathetic and effective communication across email, chat and calls.
Experience: 1 - 2 years
Handled recruitment processes such as screening, interviewing, and onboarding in BPO and Real Estate industries. Skilled in identifying applicant potential and role fit.
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