Illiana

General Virtual Assistant with E-commerce & Customer Service Expertise

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

Bachelors degree

Last Active

May 14th, 2025 (360 days ago)

Member Since

May 14th, 2025

Profile Description

I am a versatile and dedicated remote professional with over 5 years of diverse experience across customer service, e-commerce, fraud and claims management, social media advertising, and virtual assistance. I have worked with global brands like Airbnb, Meta (Facebook, Instagram & WhatsApp), AT&T DirecTV, and FedEx US, delivering high-quality service across a range of industries including banking, travel, telecommunications, logistics, and retail.
My background also includes B2B sales, dropshipping support, and CRM management for Shopify stores and local e-commerce businesses. I am skilled in handling customer inquiries, fraud claims, order fulfillment, cold calling, and client relationship management. I am highly organized, proficient in spreadsheets, and adaptable to various tools such as CRM platforms (Salesforce, Bloomnet, Mercury Cloud), productivity suites (Google Workspace, Microsoft Office), and softphone dialers (Avaya, RingCentral, Five9, CloudTalk).
Academically, I have studied both Philosophy and Industrial Design, which sharpened my analytical thinking and creative problem-solving abilities. I can perform basic drafting, 2D/3D design, and create graphic assets such as logos and marketing visuals using tools like Canva, Adobe Illustrator, and Photoshop.
I am also knowledgeable in the Korean language and culture, with formal training and a TOPIK I certificate. With strong communication skills, attention to detail, and a commitment to professionalism, I am confident in delivering efficient, reliable, and customer-focused support—whether independently or as part of a team.

Top Skills

Advertising » Facebook Ads

Experience: 6 months - 1 year

I have experience supporting clients and businesses with Facebook and Instagram advertising, focusing on ad account troubleshooting, campaign guidance, and basic ad optimization support. While working under Meta, I assisted advertisers by resolving issues related to ad performance, account restrictions, billing concerns, Meta Business Suite setup, and policy compliance.

Customer Support » Email Support

Experience: 2 - 5 years

I provide efficient, professional, and detail-oriented email support for businesses across various industries including e-commerce, travel, tech, logistics, and finance. My role involves responding to customer inquiries, processing orders, handling complaints or disputes, assisting with product or service issues, and ensuring timely resolution—all through written communication.

Customer Support » Customer Service » Fraud detection

Experience: 1 - 2 years

I have hands-on experience in fraud detection, claims processing, and account security review, specifically in the banking and financial services sector. As part of my role supporting a US Bank, I investigated suspicious account activities, validated transaction authenticity, and handled fraud claims with accuracy, confidentiality, and compliance to banking policies.

Other Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 6 months - 1 year

In my role as an Airbnb Support Ambassador, I provided exceptional customer service to both guests and hosts in the travel and hospitality industry. My responsibilities included resolving booking issues, assisting with account management, handling reservation inquiries, and addressing any concerns related to property listings, cancellations, or payments. I collaborated with guests to ensure a smooth check-in/check-out process, handled dispute resolution, and helped hosts with optimizing listings and ensuring compliance with Airbnb's policies. Additionally, I was involved in providing insights to guests about the best local experiences, managing guest feedback, and ensuring overall customer satisfaction.

E-Commerce » Order processing » Order Tracking

Experience: 1 - 2 years

I have practical experience handling order tracking, shipping updates, and logistics coordination for both e-commerce and logistics clients. While working with FedEx US, I assisted customers with shipment tracking, delivery status inquiries, rerouting requests, and resolving issues related to lost or delayed packages. Additionally, through my work with Shopify-based stores and e-commerce businesses, I provided end-to-end order management — from order confirmation and fulfillment updates to tracking numbers and post-delivery support. I'm familiar with Shopify’s order dashboard, integrating tracking apps, and communicating with third-party couriers to ensure timely and accurate deliveries.

Office and Administration » Communication » Korean Bilingual

Experience: 1 - 2 years

I have a basic working proficiency in Korean, with the ability to read, write, and understand simple workplace communication. I completed formal training in Basic Korean Language & Culture and hold a TOPIK I certificate (2022–2024). This knowledge allows me to assist in basic translations, communicate with Korean-speaking clients or teams, and navigate Korean work culture effectively when needed.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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Samori Coles

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0211
Total Execution Time	0.0224

GET DATA

No GET data exists

MEMORY USAGE

1,597,056 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4169310

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0118 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4169310' LIMIT 1
0.0017	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4169310'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4169310'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4169310' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '4169310' AND hired > -1`
0.0002	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4169310' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4169310 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4169310 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4169310' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0003	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4169310'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0004	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4169310' ORDER BY `jsct`.`rate` DESC
0.0006	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4169310'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0001	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778299858
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4169310
csrf-token	b55b4e00b0e6525301981aed06333850

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.132
HTTP_DNT