Logistics and shipping professional with strong experience as a Freight Quotation Specialist, preparing accurate FCL, LCL, and air shipment quotes, comparing carrier rates, and ensuring timely responses to client requests. Well-versed in Incoterms, global trade practices, and coordinating cross-border shipments. Currently expanding knowledge in dispatching, adding value for future clients and customers.
Previously worked as a Tender Expert and Contract Analyst, managing RFQs/RFPs, pricing strategies, and ensuring contract compliance. Combined with a solid background as a Customer Service Representative, excelling at building client relationships, addressing concerns, and delivering solution-oriented service.
Passionate about continuous improvement, leveraging data-driven insights, and studying dispatching to further streamline logistics operations, optimize processes, and deliver greater value to clients and customers.
Experience: 2 - 5 years
Provided client support for Microsoft Ads, including account setup, billing inquiries, refunds, and technical issue resolution. Guided clients on ad copy optimization and campaign management to improve online visibility and sales.
Experience: 2 - 5 years
Led end-to-end RFQ/RFP processes for global accounts, preparing accurate freight quotations (FCL, LCL, Air) and competitive pricing. Managed tender calendars, pipelines, and collaborated with global teams to ensure timely submissions. Applied data analysis and business intelligence tools to optimize logistics operations and drive process improvements.
Experience: 2 - 5 years
Managed tender submissions, pricing strategies, and contract compliance. Coordinated with cross-functional and global teams to craft customized proposals, perform risk assessments, and enhance operational efficiency in international logistics.
Experience: 2 - 5 years
Delivered multi-channel support (email, chat, phone) for business clients, resolving technical and operational issues promptly. Assisted with account setup, workflow processes, and reporting to ensure smooth operations and high client satisfaction.
Experience: 5 - 10 years
Handled documentation, reporting, CRM management, and workflow processes. Ensured compliance, organized high-value accounts, and streamlined operations to support client needs efficiently.
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