1. Technical Support & Subject Matter Expert – QuickBooks
a.) Handle basic to deep QuickBooks technical issues
b.) Troubleshoot problems and provide solutions in a calm, clear manner
c.) Assist with reports, entries, and general financial workflow support
2. Chat Sales Representative – Dropbox
a.) Respond to potential and existing clients via chat support
b.) Help clients understand Dropbox products and convert inquiries into sales
c.) Keep a professional, persuasive, and friendly tone at all times
3.) Graphic Design Tasks
a.) Create social media graphics, sales materials, and simple brand visuals
b.) Adobe Photoshop, Adobe Illustrator, and Corel Draw
c.) Support marketing with eye-catching, on-brand designs
Experience: 1 - 2 years
As one of the subject matter expert, I was able to provide excellent solutions in terms of deep technical issues and able to receive great satisfaction from the clients. In addition, Reconciliation is one of the tedious task for a technical support since we have to use our critical thinking skills to find the root cause of the discrepancies. With that said, I was able to create a solution using excel formulas to meet the needs and time efficient solutions. With my experience, I am proud I have this amazing skill.
Adobe Photoshop is one of my best tool to create a banner for Fiesta and Birthdays since tarpaulin is the best seller for birthdays and Fiesta in our place. With this skill, I was able to improve my skills by learning deep in color theory, matching details with my creative thinking skills and time efficient way of creating ideas and make the best design.
Experience: 2 - 5 years
My typing skills can rate up to 100 words per minute with 90% to 100% of accuracy.
Experience: 1 - 2 years
Reconciliation is the most tedious task but one of the task I enjoyed the most to solve. This skill involves critical thinking skill which I honed being a technical support for years and greatly improve my skills in terms of providing solutions in a timely manner.
Experience: 1 - 2 years
Chat support is one of my tool to communicate well on clients that preferred this type of method. With my typing skill, I always reply fast enough that they are satisfied, since I can type up to 100 words per minute. With script and fast typing skill, it allows me to provide a solution for the client's need both for sales and technical support.
Experience: 2 - 5 years
Excel is one of my best tool for making formulas and codes in terms of calculation. With my experience, I was able to create a tracker using VBA codes and formulas to track shipments much quicker than the previous tracker they have.
Experience: 1 - 2 years
Google sheet is similar to excel in which you can create formulas and codes. With this skill, I was able to provide excellent formulas for tracking scores like TNPS, MOD Sales percentage, etc.
Experience: 6 months - 1 year
Adobe Premier pro is one my best Video Editor for Editing videos for contents. I am looking forward on improving my skills more on this tool since it is a great help for Video editing.
Experience: 1 - 2 years
Fl Studio is one of my best tool to create a new music for my own compositions. I am eager to learn more about this tool.
Experience: Less than 6 months
Canva is one of the tool I used if I am using other computer for editing without a photoshop.
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