Onni

Executive & Admin VA | Zendesk, Salesforce | CSR/Tech Support Background | UK & U

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.46/hour ($1,472.00/month)

High school diploma

Last Active

September 19th, 2026 (3 days ago)

Member Since

April 7th, 2025

Profile Description

Hi! I'm a Virtual Assistant with 7+ years of BPO experience in technical support and customer service, including administrative work I took on during my time at NETGEAR — quality audits, 1:1 performance coaching, schedule and leave planning, and preparing meeting and performance reports for management and client stakeholders.

I've supported well-known international accounts including Amazon Seller Central (UK), NETGEAR, Handy, and Frontier Communications, handling chat, email, and phone support.

I specialize in:

CRM & Support Tools: Zendesk, Salesforce, Paragon, Amazon Seller Central
Technical Troubleshooting: Internet devices, e-commerce platforms, software issues
Customer Service: Escalations, issue resolution, order management, post-sales support
Administrative Support: Reporting, scheduling, performance tracking, stakeholder coordination
Remote Work Tools: Google Workspace, Microsoft 365, Slack, Zoom

I have some university coursework toward a BS in Civil Engineering (did not complete the degree), which sharpened my analytical thinking and attention to detail. I'm reliable, detail-oriented, and a fast learner with new tools and processes.

If you're looking for someone who can support your business or executives professionally while helping things run smoothly — let's talk.

Top Skills

Marketing » CRM

Experience: 2 - 5 years

4+ years of hands-on CRM experience with Salesforce and Zendesk, plus Paragon and Amazon Seller Central tools during my UK account work. Used CRM systems for detailed narrative documentation of customer interactions (not just short ticket notes), case tracking, escalation management, and coordinating with other teams for resolution.

Customer Support » Technical Support

Experience: 5 - 10 years

Over 4 years providing technical support to NETGEAR customers (Concentrix) via phone, and additional technical support experience with Frontier Communications (a Verizon company). Handled troubleshooting for internet devices and home networking products, warranty and support options, escalations, and high-priority cases, documenting all interactions in detail through Salesforce CRM.

Office and Administration » Work Ethics

Experience: 5 - 10 years

Reliable and consistent across 7+ years in BPO and remote-adjacent roles, with a track record of taking on extra responsibility when needed — including administrative work beyond my core role during my time at NETGEAR. Comfortable working independently in a fully remote setup, meeting deadlines under pressure, and learning new tools and processes quickly without needing much hand-holding.

Other Skills

Customer Support » Customer Service

Experience: 2 - 5 years

2+ years of customer service experience across Amazon Seller Central (UK account, using Paragon and Seller Central tools), Handy, and Buyatab (gift card services). Handled order management, disputes, refunds, complaints, and post-sales support through phone, chat, and email, consistently resolving issues professionally while maintaining accurate case documentation.

Office and Administration » Administrative Support

Experience: Less than 6 months

Took on team-level administrative responsibilities during my final period at NETGEAR (Concentrix), alongside my regular technical support role: conducting quality audits, 1:1 performance coaching, schedule and leave planning support, tracking team performance, and preparing meeting and performance reports for the Operations Manager, Delivery Project Executive, and NETGEAR client representatives. Comfortable with detailed written reporting and coordinating across teams and stakeholders.

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Upselling experience within inbound technical support calls — pitching Extended Hardware and Support Warranty options to eligible NETGEAR customers, and presenting internet speed upgrades, Whole Home WiFi, and WiFi Security add-ons to Frontier Communications customers based on their needs, without disrupting the primary support interaction.

Marketing » Telemarketing » Outbound Sales

Experience: Less than 6 months

Experience with outbound cold calling at Cubos 3000 BPO Solutions, presenting services related to Student Loan Forgiveness and Credit Card Debt Settlement. Comfortable engaging prospects, clearly explaining offers, and handling objections during outbound calls.

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0331
Total Execution Time	0.0346

GET DATA

No GET data exists

MEMORY USAGE

1,610,576 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4099936

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0007	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4099936' LIMIT 1
0.0035	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4099936'
0.0006	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4099936'
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4099936' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '4099936' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4099936' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0007	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4099936 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4099936 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4099936' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-22',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4099936'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4099936' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4099936'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790113179
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4099936
csrf-token	8c597faf65d004c8622c4fedfa9aaed0

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.134
HTTP_DNT