Charlene

Operations Associate

Verified

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $5.06/hour ($480.00/month)

Bachelors degree

Last Active

June 15th, 2025 (332 days ago)

Member Since

April 3rd, 2025

Profile Description

I am ---------- M. ---------- , a highly dedicated and results-driven professional with over 7 years of experience in the Philippine banking industry, specializing in real estate asset management, litigation, consolidation, and property taxation. As a Magna Cum Laude graduate of the Polytechnic University of the Philippines with a Bachelor of Arts in English, I combine strong communication skills with sharp analytical thinking and an unwavering commitment to operational excellence.

Throughout my tenure at the Bank of the Philippine Islands, I have held a wide range of critical roles in Acquired Assets Management Department —from appraisal and insurance to tax settlement, consolidation, and litigation. I have a proven ability to resolve complex property issues, negotiate beneficial settlements with delinquent borrowers, and implement efficient systems that have resulted in millions of pesos in savings for the Bank. My accomplishments include:

* Achieving 136% of the RET portfolio target in 2019, securing substantial tax discounts and waivers.

* Consolidating real estate properties ahead of turnaround time, ensuring timely payment of taxes and legal compliance even amid pandemic constraints.

* Maintaining a 100% updated ROPA appraisal portfolio and exceeding insurance coverage goals.

* Being consistently recognized with multiple awards, including Best Recovery Services Unit Staff, Best Property Support Staff, and WOW Awards for exceptional service delivery (2019–2021).

* Successfully managing litigation and settlement of auto and real estate accounts, crafting customized repayment and settlement plans that are beneficial both to the client and the Bank.

My leadership is demonstrated not only by my promotion to Job Level-B within just two years, but also by my commitment to mentoring peers, streamlining internal processes, and maintaining professionalism in high-stakes negotiations and government interactions.

Key competencies:

Litigation and Settlement Management

Real Estate Taxation & Consolidation

Property Appraisal & Insurance Coordination

Client Relations & Negotiation

Legal Documentation & Risk Analysis

MS Office Proficiency & Data Reporting

Team Collaboration & Leadership

As I transition into a virtual professional role, I bring with me a wealth of experience, a passion for delivering exceptional results, and a drive to continuously learn and contribute to any team I join. I am seeking opportunities where I can apply my analytical skills, real estate knowledge, and process-driven mindset to support international clients in need of high-quality, reliable, and trustworthy assistance.

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Rafael, Bulacan

Tests Taken: DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0

Government ID: Sign Up with Pro Account to View

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Charlene

Operations Associate

Overview

Profile Description

Top Skills

Professional Services » Management Services » Property Management

Real Estate » REO Asset Management

Office and Administration » Email Management

Other Skills

Basic Information