Stephen

Client Support Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.37/hour ($1,440.00/month)

Associates degree

Last Active

August 30th, 2026 (5 days ago)

Member Since

March 20th, 2025

Profile Description

Professional Summary

I am a versatile and results-driven professional with extensive experience in Customer Service (CSR), Technical Support (TSR), Collections, Payroll Processing, and Travel Consultation. My background includes working as a Subject Matter Expert (SME) in Collections, handling complex billing and payment-related concerns, and assisting customers with technical and general inquiries.
I have a strong track record in payroll processing, ensuring accuracy in salary computations, deductions, and compliance with company policies. Additionally, my experience as a Travel Consultant has honed my skills in itinerary planning, ticketing, and providing seamless travel experiences for clients.
My ability to multitask, solve problems efficiently, and deliver exceptional customer service has allowed me to thrive in fast-paced environments. I am also proficient in CRM platforms, ticketing systems, and e-commerce workflows, ensuring smooth transactions and issue resolution.

Key Skills:

• Customer Service & Technical Support (CSR & TSR)
• Collections & Payment Handling (Verizon SME experience)
• Payroll Processing & Data Accuracy
• E-commerce Order Processing & Returns Handling
• CRM & Ticketing Systems (Salesforce experience)
• Travel Booking & Itinerary Planning
• Strong Verbal & Written Communication
• Problem-Solving & Decision-Making
• Time Management & Multitasking

How I Want to Be Known as a Worker

I want to be recognized as a dedicated, adaptable, and results-oriented professional who consistently delivers high-quality work. I take pride in my attention to detail, ability to learn quickly, and strong problem-solving skills. I aim to be known as a team player who goes above and beyond to provide excellent service and contribute to a company’s success.
I am seeking long-term opportunities where I can apply my diverse skill set, grow professionally, and add value to an organization.

Top Skills

Customer Support

Experience: 2 - 5 years

I have extensive experience as a Customer Service Representative (CSR) with Amazon UK, where I served as a Subject Matter Expert (SME). In my CSR role, I acted as the first point of contact for customers, addressing inquiries and resolving issues related to orders, products, payments, and website navigation through phone, chat, and email channels. As an SME, I leveraged my in-depth knowledge to mentor new agents, develop training materials, and maintain the knowledge base, ensuring the support team had accurate and up-to-date information. This dual-role experience enhanced my problem-solving abilities, communication skills, and commitment to delivering exceptional customer service.

Accounting » Accounts Receivable » Collection

Experience: 1 - 2 years

Other Skills

Human Resources » Payroll

Experience: 1 - 2 years

I have experience in payroll processing, ensuring accurate salary computations, deductions, and compliance with company policies. I have assisted employees with payroll inquiries, salary discrepancies, tax deductions, and benefits-related concerns. My role involved data entry, record-keeping, and coordinating with HR and finance teams to ensure timely and error-free payroll distribution. I am detail-oriented, proficient in handling sensitive payroll information, and committed to maintaining accuracy and confidentiality in all payroll processes.

Customer Support » Technical Support

Experience: 1 - 2 years

I have extensive experience as a Technical Support Representative (TSR) across various industries, including marine electronics (Navico), Internet Service Providers (ISP), Point of Sale (POS) systems, and telecommunications. Navico (Marine Electronics): In my role at Navico, a leading marine electronics company, I provided technical support to dealers and boat builders via telephone and email. My responsibilities included answering advanced product questions related to features, benefits, installation, and application, ensuring a positive customer experience through the technical support call center. I also executed call center documentation and processing, resolved customer questions, provided advanced remote troubleshooting, and responded to emails and voicemails. Internet Service Providers (ISP): As a TSR in the ISP sector, I addressed customer issues, troubleshot technical problems, and ensured high-quality customer service in a collaborative environment. This role involved providing internet support to customers through various communication channels, focusing on resolving technical issues and maintaining customer satisfaction. Point of Sale (POS) Systems: In the POS industry, I provided technical support to end-users by diagnosing and resolving hardware and software issues related to POS systems. This included guiding users through step-by-step solutions, ensuring minimal disruption to business operations, and maintaining accurate records of technical support activities. Telecommunications: Within the telecommunications field, my role involved diagnosing and resolving basic network and modem functionality issues, including landline troubleshooting. I worked with customers to identify service-related needs and offered appropriate solutions while providing world-class customer service. Across these roles, I have developed strong problem-solving skills, the ability to manage high-volume interactions, and proficiency in using various CRM and ticketing systems. My experience has equipped me with the technical expertise and customer service skills necessary to excel in diverse technical support environments.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0317
Total Execution Time	0.0331

GET DATA

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MEMORY USAGE

1,603,544 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4067031

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0222 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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