Karl

Project Manager, Quality Assurance Analyst, CSR.

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $10.96/hour ($2,080.00/month)

High school diploma

Last Active

March 30th, 2026 (44 days ago)

Member Since

March 17th, 2025

Profile Description

I bring over a decade of diverse and valuable experience in customer service, data management, and leadership, honed through a wide range of roles in respected organizations. My professional journey began as a Data Entry Specialist at Lighthouse and Xerox, where I cultivated a strong focus on accuracy and efficiency. I then advanced to sales and customer service roles at Northstar Technologies, Sykes Asia Cebu, Teleperformance, and Wipro, where I demonstrated exceptional communication, problem-solving skills, and a commitment to delivering outstanding results.

I further diversified my expertise by specializing in debt management, quality assurance, and multi-channel support during my tenure at FWD BPO, 411 BPO, and BlueBerry Digital Labs. These roles sharpened my ability to seamlessly manage calls, chat, and email support while ensuring operational excellence and customer satisfaction. In addition, as a Job Advisor at Executive Boutique and a Quality Assurance Analyst at 411 BPO, I developed a keen eye for detail and a results-driven approach to enhancing service quality.

More recently, I have excelled in roles such as Customer Support Specialist at Gala Games and currently as a Project Manager at LFG Incorporated. My leadership at LFG focuses on driving operational optimization, fostering team collaboration, and leading strategic initiatives that achieve impactful results.
In addition to my professional experience, I have extensive expertise in the video game and blockchain industries, with hands-on involvement in testing, bug tracking, and using diverse platforms and tools. I am skilled in managing flexible schedules, multitasking under pressure, and working together in team environments. My technical support proficiency, community management experience, and problem-solving capabilities complement my adaptability and forward-thinking approach. I remain well-versed in emerging technologies and committed to maintaining the highest quality standards.

Top Skills

Marketing » Social Media Management » Community Moderation

Experience: 2 - 5 years

I have hands-on experience in community management and moderation, which I honed during my roles at Gala Games and LFG Incorporated. At Gala Games, I contributed as a Community Support, where I fostered engagement within the community, addressed user concerns, and ensured a positive and inclusive environment for members. At LFG Incorporated, I took on the role of Project Manager with additional responsibilities as a Community Manager. In this capacity, I successfully oversaw and coordinated various projects, ensuring they were completed on time and to high-quality standards. Simultaneously, I managed project-related communities, fostering active participation and collaboration. I worked to address community feedback, resolve concerns, and maintain a thriving and supportive ecosystem for all members involved.

Customer Support » Customer Service

Experience: 10+ years

I have extensive experience in customer service, having held various roles across multiple organizations, including BlueBerry Digital Labs, Gala Games, and ePERFORMAX. • At BlueBerry Digital Labs, I worked as a Customer Support Specialist, managing calls, chats, and emails to assist clients effectively and ensure satisfaction. • At Gala Games, I served as a Customer Support L1, addressing customer concerns, providing technical support, and maintaining a high standard of service within the cryptocurrency and blockchain space. • At ePERFORMAX and other organizations, I strengthened my expertise in customer service by resolving inquiries, handling client interactions professionally, and ensuring positive outcomes for customers. My additional roles include: - Job Advisor at Executive Boutique: Providing career guidance and job placement support. - Debt Management at FWD BPO: Specializing in resolving debt-related concerns. - Executive Operations at Teleperformance: Managing high-level customer interactions with efficiency and care.

Office and Administration » Quality Assurance

Experience: 5 - 10 years

I have worked as a QA professional at Gala Games, LFG Incorporated, and 411 Locals. • At 411 Locals, I was responsible for Quality Assurance in call handling, ensuring calls met the required standards and providing feedback to improve performance. • At Gala Games and LFG Incorporated, I ensured that processes, tools, and systems met high standards of performance and reliability. My role included: - Identifying and reporting bugs in tools and platforms. - Conducting website quality checks to ensure functionality, performance, and user experience standards were met. - Providing feedback to optimize workflows and maintain operational efficiency in dynamic environments, especially in the cryptocurrency and blockchain industries.

Other Skills

Project Management

Experience: 6 months - 1 year

I have valuable project management experience gained during my role at LFG Incorporated. As a Project Manager, I was responsible for overseeing and coordinating various projects, ensuring they were completed on time and met high standards of quality. In addition to managing projects, I also took on the responsibility of handling the community associated with these projects, fostering engagement and ensuring effective communication among members.

Office and Administration » Data Entry

Experience: Less than 6 months

I have gained solid experience in data entry through my roles at Lighthouse and ACS, a Xerox Company. • At Lighthouse, I performed data entry tasks with a focus on accuracy and efficiency, ensuring that all information was processed and maintained correctly. • At ACS, a Xerox Company, I further honed my data entry skills by handling detailed and time-sensitive tasks, contributing to the smooth operation of the organization.

Cloud Services » IBM Cloud » Blockchain

Experience: 2 - 5 years

I have been actively involved in cryptocurrency and blockchain technologies since 2019 and continue to be engaged in this field. At Gala Games, I have held various roles, including Customer Support Specialist, Node Support, Moderator, QA, and Node Liaison. Additionally, at LFG Incorporated, I have served as a Community Manager, Moderator, Node Support, QA, and Project Manager.

Professional Services » Forex Trading » Cryptocurrency

Experience: 2 - 5 years

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

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