Monzor,

Vicidial Expert | VoiP | FreePBX | VitalPBX | Call Center Systems Engineer |Linu

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Overview

Looking for full-time work (8 hours/day)

at $8.99/hour ($1,727.26/month)

Bachelor of Science in Computer Science

Last Active

April 29th, 2026 (4 days ago)

Member Since

February 14th, 2017

Profile Description

VICIDIAL Expert | VOIP SYSTEMS ENGINEER | CALL CENTER SYSTEM OPTIMIZATION SPECIALIST | Mitigate Spam Scam Likely Calls | STIR/SHAKEN Compliance | MSP (Managed Services Provider | 10+ Years experience

Results-driven VoIP and Systems Engineer with over 10+ years of experience designing, deploying, and optimizing scalable IT and telephony infrastructures. Specialized in VICIdial, Asterisk-based PBX systems, and outbound call center performance optimization.

Proven track record in improving contact rates, dialing efficiency, and number reputation, including reducing “Scam Likely” tagging through advanced DID management strategies and traffic balancing. Adept at delivering high-availability systems, automation, and deep technical troubleshooting (L2/L3 support) for global clients.

CORE EXPERTISE
• VoIP & Call Center Support Engineer (VICIdial, FreePBX, VitalPBX, Asterisk)
• Outbound Dialing Optimization & Number Reputation Management
• DID Rotation, CNAM, STIR/SHAKEN Compliance
• Linux Systems Administration & Infrastructure Automation
• Cloud Platforms: AWS, Azure, DigitalOcean, Vultr
• Virtualization: VMware ESXi, Hyper-V
• Network Architecture (TCP/IP, VPN, Firewalls, Routing)
• Monitoring, High Availability & Disaster Recovery
• Technical Leadership & Project Delivery
• MSP (Managed Service Provider) VoIP Phone systems using FreePBX and VitalPBX

Why Clients Hire Me
- Deep real-world experience (not just theory)
- Strong L2/L3 troubleshooting skills
- Focus on results (more connects, fewer flags)
- Clear communication and reliable support
- Experience with global carriers and compliance

KEY SKILLS
- VICIdial, Asterisk, FreePBX, VitalPBX
- VoIP, SIP, RTP, Call Routing, IVR
- Outbound Dialing Optimization
- DID Reputation Management
- STIR/SHAKEN Compliance
- Linux System Administration (CentOS, Ubuntu, Debian)
- AWS, Azure, DigitalOcean, Vultr
- VMware, ESXi, Hyper-V
- Bash, Python, Perl

Top Skills

Customer Support » Technical Support

Experience: Less than 6 months

I’m an experienced Technical Support and VoIP specialist with over 15 years in IT systems, troubleshooting, and telecom environments. My background includes working with Asterisk, FreePBX, Vicidial, and cloud-based telephony platforms, where I’ve handled SIP issues, call routing failures, messaging delivery problems, and carrier-related errors. I’m skilled in diagnosing complex technical issues using logs, system reports, and vendor documentation, and I focus not just on fixing problems but on identifying root causes to prevent recurrence. I’ve also worked with call center environments, DID reputation issues, and messaging/call compliance-related challenges. I’m comfortable working independently, documenting technical processes clearly, and collaborating with vendors and internal teams to resolve issues efficiently.

Systems Administration » Linux Administrator

Experience: 2 - 5 years

I have hands-on experience in Linux system administration, server optimization, and supporting VoIP and contact center platforms like Asterisk, FreePBX, and VICIdial. On a day-to-day basis, I work on performance tuning, service monitoring, log analysis, security hardening, and troubleshooting system issues to keep everything running smoothly. I’m also comfortable with SSH, shell scripting (bash), and cron automation, and I regularly handle network and application-level issues in Linux environments. My main focus is keeping systems stable and reliable, and making sure problems are properly fixed at the root, not just patched temporarily.

Software » ViciDial

Experience: 10+ years

I have deployed and supported 100+ VICIdial and Asterisk systems worldwide, building call center infrastructures across the US, UK, Australia, and Asia. I’ve helped manage and optimize call center operations across both inbound and outbound campaigns. My strengths include campaign setup, dialing strategies, and lead management, all aimed at improving contact rates and increasing agent productivity. I’ve also been actively involved in overseeing call center teams and daily operations to ensure smooth and efficient performance. On the technical side, I handle advanced troubleshooting such as resolving SIP and RTP issues, managing carrier integrations, and fine-tuning system performance to maintain a stable, high-performing environment. I also have experience mitigating “Scam Likely”/“Spam Likely” labeling and ensuring compliance with STIR/SHAKEN standards to support call deliverability and caller ID reputation.

Other Skills

Customer Support

Software » Devops

Experience: 2 - 5 years

I’m a DevOps IT professional with experience in both Linux and Windows system administration, server optimization, and managing production environments. I focus on automation, monitoring, and troubleshooting to keep systems running efficiently, securely, and with minimal downtime. My experience spans cloud and on-premise infrastructures, CI/CD pipelines (including Docker, Ansible, and related tools), shell scripting, and day-to-day operations such as performance tuning, log analysis, and security hardening. I’m also skilled at quickly diagnosing and resolving both infrastructure and application-level issues.

Software » Databases » MySQL

Experience: 5 - 10 years

I have solid experience working with MySQL in Linux-based environments, primarily in support of VoIP and call center systems like Vicidial, Asterisk and FreePBX. I handle database troubleshooting, query optimization, performance tuning, backups, and log analysis to ensure reliable system performance. I’m comfortable using SQL for data extraction, reporting, and debugging system issues, as well as maintaining database integrity in production environments. My focus is on keeping databases optimized, stable, and responsive to support critical applications.

Customer Support » Phone Support » English Speaking

Basic Information

Age: 47

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cagayan de Oro City, Bukidnon

Tests Taken: IQ
Score: 90

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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“I'm working with a very very talented person.”

- Austin L. Church

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BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0598
Total Execution Time	0.0616

GET DATA

No GET data exists

MEMORY USAGE

1,636,616 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/403518

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0463 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0023	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '403518' LIMIT 1
0.0151	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '403518'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '403518'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '403518' AND `is_private` = 1
0.0017	`SELECT * FROM employment WHERE jobseeker_id = '403518' AND hired > -1`
0.0027	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '403518' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 403518 LIMIT 1`
0.0046	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 403518 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '403518' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-03',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '403518'
0.0023	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0095	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '403518' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '403518'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/403518
csrf-token	40505f3b8dd9691fecbcbbe669455d71

CONFIG VARIABLES (Show)

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enable_profiler
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sess_time_to_update	300
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cookie_path	/
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
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csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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HTTP_HOST
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.93
HTTP_DNT