I excel at understanding and mapping out systems or processes.
I typically use this skill to help support/operations with questions about the process that may be vague or conflicts with other parts of system logic while adhering to established logic or policy.
Experience: 2 - 5 years
Customer support representative for >3 years between 2 BPOs. Upskilled to Subject Matter Expert within a year
Experience: 1 - 2 years
Experience with the Microsoft Office Suite and Visual Basic for Applications
Experience: 2 - 5 years
Extensive use of Google Sheets and App Script
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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