Ray

Customer Service Team Manager For Amazon Retail

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $5.04/hour ($1,080.00/month)

Associates degree

Last Active

August 8th, 2026 (7 days ago)

Member Since

February 22nd, 2025

Profile Description

I have been in the BPO industry for more than 15 years working with different companies with different scopes from Sales and marketing, Technical support and Customer Service.
My most recent role is with Amazon as a Team Manager for Retail Customer Service for over 5 years.
As a Customer Service Team Manager, I led a team of 15 representatives and oversaw daily operations to ensure exceptional customer support. Some of my responsibilities included Leadership and coaching, Performance Management, Process Improvement, Escalation Management, and Regular Business Reviews with stakeholders.
With my background in customer service management, I am passionate about delivering exceptional service, improving operational efficiency, and enhancing customer satisfaction. My experience in managing high-performing teams, optimizing customer service processes, and driving results aligns well with your mission. I am eager to contribute my skills and leadership to your team and grow within an organization that values excellence.

Top Skills

Customer Support » Phone Support

Experience: 10+ years

Over 15 years of experience as a customer service representative. Mostly skilled in handling escalation calls.

Customer Support » Ecommerce » Amazon

Experience: 5 - 10 years

My most recent role is with Amazon. I was a Team Manager for Retail Customer Service for 5 years. As a Customer Service Team Manager, I led a team of 15 representatives and oversaw daily operations to ensure exceptional customer support. Some of my responsibilities included Leadership and coaching, Performance Management, Process Improvement, Escalation Management, and Regular Business Reviews with stakeholders.

Office and Administration » Team Leadership

Experience: 5 - 10 years

As a Customer Service Team Manager, I led a team of 15 representatives and oversaw daily operations to ensure exceptional customer support. Some of my responsibilities included Leadership and coaching, Performance Management, Process Improvement, Escalation Management, and Regular Business Reviews with stakeholders. With my background in customer service management, I am passionate about delivering exceptional service, improving operational efficiency, and enhancing customer satisfaction. My experience in managing high-performing teams, optimizing customer service processes, and driving results aligns well with your mission. I am eager to contribute my skills and leadership to your team and grow within an organization that values excellence.

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

experience in handling inbound and outbound sales calls.

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Customer Relationship Management

Experience: 5 - 10 years

E-Commerce » Order processing

Experience: 5 - 10 years

Basic Information

Age: 41

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0246
Total Execution Time	0.0260

GET DATA

No GET data exists

MEMORY USAGE

1,603,856 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4010742

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0152 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4010742' LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
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0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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