I am a reliable Customer Service and CRM Specialist with experience supporting small businesses through
Experience: Less than 6 months
•Delivered exceptional account management support across multiple locations, ensuring seamless daily operations and enhancing overall efficiency. •Successfully coordinated tasks using Basecamp, streamlining communication and project tracking to optimize team collaboration and meet deadlines. •Contributed to the development and execution of strategies that improved client relationships and fostered long-term partnerships.
Experience: 6 months - 1 year
I edit videos and create graphics for local and small businesses to support their social media marketing. I use AI-powered tools to produce engaging, high-quality content efficiently, tailored for platforms like Facebook, Instagram, and TikTok. AI Tools & Software Used: Canva (Magic Design & AI tools), CapCut (AI captions & effects), Adobe (Premiere Pro, After Effects, Photoshop with AI features)
Experience: 1 - 2 years
Served as the primary point of contact between subcontractors, customers, and business owners, ensuring clear communication and smooth coordination. Managed customer appointments, bookings, invoices, and inquiries, delivering timely and professional support. Coordinated with subcontractors to confirm availability, service schedules, and pricing details. Addressed customer concerns and complaints, resolving issues efficiently while maintaining positive client relationships. Handled Instagram content posting to support brand visibility and audience engagement. Created social media graphics, promotional flyers, and discount coupons for marketing campaigns. Performed cold calling, lead generation, and email marketing to identify potential clients and expand business opportunities. Maintained lead tracking, customer records, and organized databases using Google Sheets for accurate and efficient data management.
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