I am a tech savvy person who have experience working technical roles and have started my professional work life with sales. I have a variety of experiences as customer service from technical support to sales. I am familiar to how ticketing systems work.
Experience: Less than 6 months
Reservations for Hotels. (HRCC)
Experience: 1 - 2 years
Only 1 Chat support experience but it is with a very technical role (VPN). Standard days were 2-3 chat concurrency but some days like outages where we have 5 chats at the same time for our whole 11.5 hour shift.
Experience: 2 - 5 years
I am a fast learner when it comes to computers. I am quick to navigate and is trained to look for the best solution to resolve issues.
Experience: 2 - 5 years
I had worked for several retail accounts and some TELCO accounts. Not a fan of talking 8 hours straight anymore but I was quite used to talking nonstop within killer shifts during peak months.
Experience: 6 months - 1 year
HRCC
Experience: 1 - 2 years
I have experience creating a POS system for a small businesses. Used Excel for creating user profiles with scripts
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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