I am an experienced team-lead and trainer in the BPO industry seeking a permanent work from home setup where I can apply my knowledge and skills for continuous improvement. I have experiences in customer service, support the training department as a Training Specialist, and in operations as a Team Leader.
Throughout my career, I have developed strong coaching skills in product-gap analysis, will-issue resolution, and life-coaching. In addition to my technical abilities, I have had the privilege of being recognized as a top coach in our program, which has provided me with opportunities to refine my communication and problem-solving skills. I have also experienced triad sessions with the clients from overseas.
Experience: 1 - 2 years
I gather large amounts of data from various sources, this skill helps identify trends and relationships that can guide strategic decisions, making them more evidence-based and data-driven that I can tie up to the coaching sessions.
Experience: 6 months - 1 year
As a team-leader I identify and monitor performance gap & consistency by conducting deep dive analysis. Through data analytics I can strategically generate action plans that can better improve the skills and performance of my team.
Experience: 6 months - 1 year
Creating one-pagers, infographics, and other visual tools for classroom training is an excellent way to engage and maintain the attention of learners. Visual elements enhance the learning experience and aid in better retention of information, hence, one of our tasks as a trainer was to design such visuals.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.