Hi! I’m a highly experienced and results-driven professional with almost 11 years of experience in the BPO industry, where I have grown into a Supervisor role and successfully handled various teams, clients, and business operations.
Throughout my BPO career, I have achieved countless successes in team leadership, customer service, performance management, coaching, problem-solving, quality assurance, and daily operations. I am experienced in working under pressure, meeting targets, handling challenging situations, and helping teams consistently achieve their goals.
I also have experience in the Real Estate industry, giving me additional knowledge and exposure to real estate-related processes, client communication, lead management, administrative tasks, and business support.
My key strengths include:
• Team Management & Leadership
• Customer Service & Client Relations
• Virtual Assistance & Administrative Support
• Real Estate Support
•
• Data Entry & Internet Research
• Coaching & Performance Management
• Quality Assurance & Process Improvement
• Problem-Solving & Decision-Making
• Microsoft Office & Google Workspace
• Company-specific CRM
• Customer Database & Account Management
• Ticketing & Case Management
• Customer Information & Documentation
• Training New Hires & Onboarding
• Creating Team Schedules & Workforce Management
• Problem Analysis
• Payment Tracking (Identifying Reasons for Revenue Increases & Decreases)
• Interviewing New Hires
• Handling Cancellations & Refunds
• Payment Processing & Billing Support
• Technical Support & Troubleshooting
• Bank Call Handling
I am a reliable, professional, highly organized, and results-oriented individual who takes ownership of every task assigned to me. I understand the importance of communication, confidentiality, meeting deadlines, and delivering quality results.
I am now looking for an opportunity where I can use my 11 years of BPO experience, leadership skills, and real estate knowledge to help a business grow and succeed. I am committed to building long-term professional relationships and becoming a valuable and dependable part of your team.
I don’t just complete tasks—I take ownership, solve problems, and help businesses achieve results.
I am available to work US business hours and am flexible to adjust my schedule to overlap with your team's working hours as needed.
Experience: 6 months - 1 year
Experienced in contacting and researching commercial establishments across the United States, verifying information, and converting qualified prospects into leads.
Experience: 5 - 10 years
Almost 11 years of experience in the BPO industry, supporting both European and US-based clients.
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