Highly driven professional with a Bachelor’s in Education and hands
on expertise in guest experience management, short-term rental
operations, and customer service. Skilled in social media, real estate
content planning, academic writing, and ESL instruction, with proven
strengths in communication, adaptability, and multitasking. Well
suited for roles in virtual assistance, admin support, hospitality, and
education.
Experience: 1 - 2 years
I handle short-term rental operations by optimizing rates with Beyond Pricing and Wheelhouse, tracking bookings, payouts, and occupancy across platforms, managing guest communication, check-ins, reviews, refunds, and AirCover claims to maintain 5-star stays, overseeing cleaning, turnovers, maintenance, repairs, and smart locks (Schlage, Yale, August), updating listings, running promotions, posting daily content to boost visibility and conversions, and managing accounting, owner payouts, unit viewings, and vendor coordination.
Experience: 6 months - 1 year
I taught 20+ students daily in online classes as a TEFL-certified instructor, using ClassIn and other virtual teaching tools to deliver engaging, student-focused lessons while effectively developing learners’ communication and language skills.
Experience: 1 - 2 years
I managed 150+ inbound and outbound calls daily, efficiently generated leads and scheduled payment appointments, persuaded 85% of clients to enroll in autopay or set scheduled payments, promoted credit card offers to improve customer retention, and resolved billing issues to enhance overall customer satisfaction.
Experience: 1 - 2 years
I uploaded 69 academic materials that reached 39,000+ students, earned 55,724 points and a Level 7 Contributor rank, gained 151 upvotes for high-quality, student-approved content, strengthened my research, communication, and accuracy skills, and improved content organization for easier student access.
Experience: 1 - 2 years
I created 150+ real estate graphics per month using Canva and Photoshop, managed 11 content calendars across 4+ platforms, scheduled 330+ posts monthly through Trello, increased engagement by 65% using targeted hashtags and captions, and optimized content based on performance insights.
Experience: 1 - 2 years
Revenue & Occupancy: I optimize rates using Beyond Pricing and Wheelhouse while tracking bookings, payouts, and occupancy across all booking platforms. Guest Experience: I manage guest communication, check-ins, reviews, refunds, and AirCover claims to consistently maintain 5-star stays. Property Operations: I oversee cleaning, unit turnovers, maintenance, repairs, and smart lock systems including Schlage, Yale, and August. Listing & Marketing: I update property listings, run promotions, and post daily content to increase visibility and drive conversions. Finance & Coordination: I handle accounting, owner payouts, scheduling of unit viewings, and coordination with vendors.
Experience: 1 - 2 years
Revenue & Occupancy: I optimize rates using Beyond Pricing and Wheelhouse while tracking bookings, payouts, and occupancy across all booking platforms. Guest Experience: I manage guest communication, check-ins, reviews, refunds, and AirCover claims to consistently maintain 5-star stays. Property Operations: I oversee cleaning, unit turnovers, maintenance, repairs, and smart lock systems including Schlage, Yale, and August. Listing & Marketing: I update property listings, run promotions, and post daily content to increase visibility and drive conversions. Finance & Coordination: I handle accounting, owner payouts, scheduling of unit viewings, and coordination with vendors.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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