Jose

VA - Appointment Setter|Executive/Admin Support|App/Software Engineer

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

Bachelors degree

Last Active

April 28th, 2026 (11 days ago)

Member Since

October 21st, 2024

Profile Description

JM is a Computer Engineer/multi-functional professional who offers services in appointment setting, executive support, administrative support, automation assistance, email and calendar management, data entry, data security, project management, research tasks, client communication, billing assistance, technical support, software development, customer support and general administrative support.

Recently, he served as Appointment Setter for a US-based company for 8 months (seasonal/contractual) where he handled appointment setting, CRM updates, client communication, cost computation, and billing assistance. He matched clients with doulas based on preferences, scheduled interviews, responded to inquiries, managed service trackers, and supported billing department for clients' payment processing. This role strengthened his skills in client engagement, schedule management, accurate documentation, and confidential handling of sensitive information.

Before that, JM worked at Accenture Philippines as a Client Data Protection Plan Management Practitioner for global accounts (Pinterest and ServiceNow, Inc.) for more than 2 years. He is a certified CDP Lead. He coordinated with cross-functional stakeholders to manage contract mobilization, conduct risk assessments, and drive timely compliance reviews, reducing potential audit findings and escalation risks. This experience improved his workflow management, administrative support, executive support, stakeholder coordination, and quality control which are essential in virtual assistance.

Earlier at Accenture, he served as a Software Developer for 1 year specializing in SAP ABAP. He designed, built and tested application components, created automated unit test scripts, ensured complete documentation, and collaborated with architects and developers. This strengthened his analytical thinking and ability to work with complex systems and structured data which translates well to tasks like data entry, technical support, CRM maintenance, and process optimization in VA spectrum.

JM also worked as a Tech Support Practitioner at Accenture for 6 months providing remote desktop assistance for Best Buy Geek Squad where he diagnosed and resolved complex system, network, and device issues, improving first-contact resolution and reducing repeat tickets through chat and call. He consistently achieved high customer satisfaction scores by providing timely, accurate solutions, earning positive client feedback and team leaders’ recognition.

He was once a Customer Support at Concentrix for 6 months resolving high-volume customer billing inquiries, payment concerns, account updates, service troubleshooting requests and selling of products. This experience built a strong foundation in communication, support services, and customer handling.

Since college (from 2014/1st Year), he learned PHP, HTML, CSS, C++, Python, Raspbian, Database creation and management tools, software/application testing, web development, computer hardware troubleshooting and many more. These learnings were applied in creating his software projects even in thesis project implementation (with tangible output) and were applied even up to his Accenture journey.

CRM Tools: Workday, ----------
Programming Tools: SAP, Raspberry Pi, Quartus, Apache Netbeans, MySQL Workbench, Arduino, XAMPP
Database Tools: MySQL, SQLite, PHPMyAdmin
Tech Support Tools: Citrix, LogMeIn Rescue
Go-to Tools: Canva, Google Workspace, Microsoft 365
Other Tools: Hubstaff, OpenPhone, Slack, Zoom, Skype, WhatsApp, ThingSpeak

Feeling burnt out from handling everything on your own? Hire me if you're looking for smart, results-driven support that can free up your time and help convert your pains into success stories.

Website Portfolio: ----------
Contact: ----------

Top Skills

Project Management

Experience: 2 - 5 years

I worked for more than 2 years as Client Data Protection Plan Management Practitioner under Program and Project Management at Accenture. Below were my responsibilities to bring the global accounts I handled to bring into full compliance monthly and implement data security based on the standards of each account and of Accenture. • Administered data, project, and tools compliance assessments and remediation initiatives for global enterprise clients such as Pinterest and ServiceNow, Inc., ensuring adherence to accounts and company standards. • Coordinated with cross-functional stakeholders to manage contract mobilization, conduct risk assessments, and drive timely compliance reviews, reducing potential audit findings and escalation risks. • Produced accurate compliance reports with 100% monthly account adherence throughout my tenure, earning recognitions from accounts’ leaderships and team’s senior management for consistency and reliability.

Web Programming » PHP

Experience: 2 - 5 years

I have used PHP my entire 5-year college as Computer Engineering as required by our major courses to create website projects.

Marketing » Appointment Setting

Experience: 6 months - 1 year

Worked for Doulas by the Bay LLC for 8 months (contractual). Matching clients from LA and Northern California with doulas for postpartum, sibling and birth supports. Achieved lead-to-booking goals by assessing client preferences, managing inquiries, and coordinating doula interviews. Built an auto-compute tracker using Google Sheets & AppScript to calculate the booked and availability statuses of the doulas, improving doula search efficiency by 85% and reducing booking conflicts. Supported contract cost computation and payment processing, strengthening billing accuracy while maintaining complete and confidential client documentation.

Other Skills

Customer Support

Experience: 6 months - 1 year

Concentrix – Philippines Customer Support Associate I - Sprint (merged with T-Mobile) for 6 months • Resolved high-volume customer billing inquiries, payment concerns, account updates and service troubleshooting requests. • Maintained 100% compliance with data privacy and security standards while handling sensitive customer information. • Drove after-sales performance by promoting relevant products and services, consistently meeting the team’s target and earned performance-based incentives. | SW/Application Tech Support Practitioner for 6 months • Delivered remote technical support with Best Buy – Geek Squad (North America), resolving high-volume customers’ hardware and software issues via chat and phone channels. • Diagnosed and resolved complex system, network, and device issues, improving first-contact resolution and reducing repeat tickets. • Consistently achieved high customer satisfaction scores by providing timely, accurate solutions, earning positive client feedback and team leaders’ recognition.

Web Programming » CSS

Experience: 2 - 5 years

I have used CSS together with PHP my entire 5-year college as Computer Engineering as required by our major courses to create website projects.

Web Programming » HTML

Experience: 2 - 5 years

I have used HTML together with PHP my entire 5-year college as Computer Engineering as required by our major courses to create website projects.

Software » Software QA Testing

Experience: 6 months - 1 year

I was with Accenture for more than 3 years and Software QA Testing was a part of my first project which is SAP ABAP for a year. Since college, as Computer Engineering student, Testing was already introduced and a part of projects like automation involving software and hardware, making website and up to our project implementation for our thesis. Also, I completed Software QA Testing trainings about Selenium, JMeter and Unified Functional Testing.

Web Programming » Python

Experience: 6 months - 1 year

I have used Python in my 5-year college as Computer Engineering as required by our major courses to create projects.

Software » Java

Experience: 6 months - 1 year

I have used Java in my 5-year college as Computer Engineering as required by our major courses to create projects.

Software » C++

Experience: 6 months - 1 year

I have used C++ in my 5-year college as Computer Engineering as required by our major courses to create projects.

Software » Databases » MySQL

Experience: 2 - 5 years

I have used MySQL in my 5-year college as Computer Engineering to use as the database in creating our website projects.

Professional Services » Journalism

Experience: 5 - 10 years

I have been a campus journalist since Grade 5 up to 4th Year high school and that is 6 years of experience. I won several awards for Feature Writing, Editorial Writing and Editorial Cartooning. Also, I'm skilled and won awards in short story writing, poem writing and essay writing.

Software » SAP S4HANA

Experience: 6 months - 1 year

SAP ABAP Developer | Sep 2021 – Aug 2022 •Designed, built and tested applications architecture and components for GM-LATAM-S4 HANA ABI Aurora project using SAP ABAP. •Created automated unit test scripts for continuous integration and code optimization. •Ensured code coverage, traceability, and project documentation. •Collaborated with architects and developers to meet performance goals.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dapitan, Zamboanga del Norte

Tests Taken: IQ
Score: 134: DISC
Dominance: 46%
Influence: 7%
Steadiness: 23%
Compliance: 24%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

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“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0271
Total Execution Time	0.0284

GET DATA

No GET data exists

MEMORY USAGE

1,678,224 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3797858

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0162 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3797858' LIMIT 1
0.0024	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3797858'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3797858'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3797858' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3797858' AND hired > -1`
0.0002	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3797858' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3797858 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3797858 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3797858' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3797858'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0031	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3797858' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3797858'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3797858
csrf-token	0cbf1db1051fd4e0ab382e716e48c00c

CONFIG VARIABLES (Show)

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enable_profiler
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.132
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