Apple

Customer Support | Virtual Assistant | Admin & Property Management Support

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.10/hour ($800.00/month)

Bachelors degree

Last Active

August 28th, 2026 (7 days ago)

Member Since

October 8th, 2024

Profile Description

Reliable Customer Support & Virtual Assistant with 3+ Years of BPO Experience

I’m a results-driven Customer Support and Virtual Assistant professional with 3+ years of experience in customer service, property management software support, quality assurance, and administrative support.

I have hands-on experience handling email, live chat, and phone support, resolving customer concerns, managing inquiries, documenting cases, following processes, and coordinating with internal teams to ensure issues are resolved accurately and efficiently.

I’m highly organized, detail-oriented, dependable, and comfortable working independently while following established processes and instructions. I understand the importance of fast response times, clear communication, accuracy, and excellent customer experience.

? What I Can Help You With
Customer Service & Customer Support<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
Live Chat Support
Phone & Inbound Support
Administrative Assistance
Data Entry & Data Management
Appointment & Calendar Scheduling
Customer Follow-ups
Order & Case Management
CRM Updates & Documentation
Property Management Support
Tenant/Resident Support
Lead Management & Follow-ups
Quality Assurance & Customer Interaction Monitoring
Process Documentation & Improvement
Escalation & Issue Resolution
Online Research
Basic Reporting & Administrative Tasks

? Professional Experience

Product Support Agent – RealPage Philippines Inc.
September 2023 – Present

Provide customer support for property management software.
Handle customer concerns through multiple communication channels.
Troubleshoot issues and work toward first-contact resolution.
Document customer interactions and maintain accurate case information.
Meet performance standards related to response time, productivity, and customer satisfaction.
Identify recurring customer issues and provide feedback to improve support processes and system usability.
Collaborate with internal teams to resolve complex concerns and escalations.

Quality Analyst – Tech Mahindra
April 2023 – September 2023

Monitored and evaluated customer interactions based on client and company quality standards.
Reviewed calls and customer interactions for accuracy, compliance, and service quality.
Provided constructive feedback and coaching recommendations to improve agent performance.
Identified trends and opportunities for process improvement.
Maintained attention to detail while handling high-volume evaluations.

Customer Support Representative – Tech Mahindra
April 2022 – April 2023

Provided customer support through phone, email, and other communication channels.
Assisted customers with inquiries, account concerns, troubleshooting, and service-related issues.
Resolved customer concerns efficiently while maintaining a professional and empathetic approach.
Followed established processes, scripts, and quality standards to ensure accurate and consistent service.
Documented customer interactions and updated relevant information in company systems.
Handled high-volume customer interactions while maintaining productivity and service quality.
Escalated complex or unresolved concerns to the appropriate team when necessary.
Built positive customer relationships through clear communication and effective problem-solving.

⭐ Why Work With Me?

✔ Reliable and dependable – I take ownership of my responsibilities and follow through on assigned tasks.

✔ Strong written and verbal communication – I can communicate professionally and clearly with customers, clients, and tea ---------- mbers.

✔ Detail-oriented – I understand that accuracy matters, especially when handling customer information, orders, schedules, and documentation.

✔ Process-driven – I’m comfortable following scripts, SOPs, workflows, templates, and detailed instructions consistently.

✔ Customer-focused – I always aim to provide helpful, professional, and empathetic support.

✔ Adaptable – I can quickly learn new tools, systems, products, and processes.

✔ Problem solver – I approach customer and administrative issues logically and look for practical solutions.

?️ Core Skills

Customer Support | Virtual Assistance | Administrative Support | Email Support | Live Chat | Phone Support | Data Entry | CRM | Property Management | Quality Assurance | Order Management | Scheduling | Calendar Management | Customer Service | Lead Follow-up | Case Management | Troubleshooting | Documentation | Research | Process Improvement

I’m comfortable learning new software and tools and can quickly adapt to your preferred systems and workflows.

If you're looking for someone reliable, organized, detail-oriented, and committed to providing excellent customer support, I’d be happy to become part of your team.

Top Skills

Customer Support

Experience: 2 - 5 years

Dealing with different individuals as a customer support requires patience and dedication. You will encounter different type of people with different personality which will hone your skills in dealing with these individuals. With my almost 3 years of working as a customer service rep, I can proudly say that I have mastered the required skills as a customer service rep.

Customer Support » Technical Support

Experience: 2 - 5 years

Real Estate » Buildium

Experience: 2 - 5 years

Other Skills

E-Commerce » Logistics Management

Experience: 1 - 2 years

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Remigio, Cebu

Tests Taken: IQ
Score: 88: DISC
Dominance: 42
Influence: 7
Steadiness: 30
Compliance: 21: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I'm very thankful for what OFS and Onlinejobs.ph has done for me!”

Sam Sapp

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0300
Total Execution Time	0.0315

GET DATA

No GET data exists

MEMORY USAGE

1,629,688 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3774749

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3774749' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3774749'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3774749'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3774749' AND `is_private` = 1
0.0004	`SELECT * FROM employment WHERE jobseeker_id = '3774749' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3774749' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3774749 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3774749 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3774749' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-04',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3774749'
0.0032	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0021	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3774749' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3774749'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788488045
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3774749
csrf-token	dda5ea1b5558c044ed899d31c6d4d165

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT