Niko

IT Service Desk

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.19/hour ($909.11/month)

Associates degree

Last Active

August 13th, 2026 (6 days ago)

Member Since

August 30th, 2024

Profile Description

Summary

Dynamic and dedicated IT Service Desk professional with 5 years of experience providing high-quality technical support and customer service. Proven ability to troubleshoot and resolve technical issues while maintaining a strong focus on user satisfaction. Skilled in utilizing IT service management tools and methodologies to ensure efficient service delivery and improve operational efficiency. Adept at collaborating with cross-functional teams and communicating technical concepts to non-technical users. Committed to continuous learning and staying updated on the latest technologies and industry best practices.

Skills

Technical Support: Proficient in diagnosing and resolving hardware and software issues, including desktops, laptops, printers, and mobile devices.

Service Desk Tools: Experienced with IT service management platforms such as [e.g. Zendesk, JIRA] for ticketing and incident tracking.

Operating Systems: Strong knowledge of Windows, macOS, and Linux environments, along with mobile operating systems (iOS, Android).

Networking: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPNs.

Customer Service: Excellent interpersonal skills with a focus on providing exceptional user experience and maintaining strong relationships with clients.

Documentation: Skilled in creating and maintaining knowledge base articles, user manuals, and troubleshooting guides for end users and IT staff.

Problem Solving: Effective analytical and troubleshooting skills, with a methodical approach to identifying root causes and implementing solutions.

Team Collaboration: Ability to work collaboratively in fast-paced environments, contributing to team goals and sharing knowledge with peers.

Training & Support: Experience in training users on new technologies and processes, promoting self-service solutions whenever possible

Top Skills

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Other Skills

Customer Support » SaaS

Experience: 2 - 5 years

Cloud Services » Azure

Experience: 1 - 2 years

Software » Application Performance Management » VPN

Experience: Less than 6 months

Office and Administration » Citrix

Experience: Less than 6 months

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 112

Government ID: Sign Up with Pro Account to View

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Kyle Mckenna

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- Ed Currer

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0255
Total Execution Time	0.0268

GET DATA

No GET data exists

MEMORY USAGE

1,604,400 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3695880

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0150 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3695880' LIMIT 1
0.0018	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3695880'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3695880'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3695880' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3695880' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3695880' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0006	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3695880 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3695880 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3695880' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-19',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3695880'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3695880' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3695880'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787113743
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3695880
csrf-token	639274b758ccf37d64fd676a6d407807

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
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cookie_httponly
standardize_newlines
global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.72
HTTP_DNT