E-commerce Operations Specialist with 7+ years of experience supporting Amazon, Shopify,
Walmart, and Vendor Central accounts. Skilled in marketplace operations, customer support,
FBA reimbursements, product listings, inventory management, and administrative support in
fast-paced remote environments.
Core Competencies:
•Amazon Seller Central
• FBA Operations
• Inventory Management
• Reimbursements •
Account Health
• Shopify Administration
• Customer Support
• Executive Assistance
• Calendar Management
• Reporting
• Project Coordination
• SOP Documentation
Experience: 1 - 2 years
• Managed inventory and shipment tracking across eCommerce platforms. • Supported Amazon FBA operations, reimbursements, and fulfillment processes. • Resolved shipping and inventory issues to ensure smooth order delivery. • Maintained accurate logistics records and inventory data.
Experience: 2 - 5 years
• Managed Amazon Seller Central operations, including product listings, inventory monitoring, FBA shipments, reimbursements, and account health support. • Investigated and resolved reimbursement discrepancies, inventory issues, and Seller Support cases while generating reports to improve operational performance. • Handled customer inquiries, order issues, refunds, feedback management, and escalations, ensuring a positive customer experience and maintaining brand reputation. • Coordinated with internal teams and Amazon support to resolve catalog, fulfillment, and account-related issues efficiently.
Experience: 2 - 5 years
• Processed and maintained accurate records, databases, and spreadsheets. • Performed data entry, verification, and quality checks to ensure accuracy. • Generated reports and organized administrative documents. • Managed confidential information with a high level of attention to detail.
Experience: 2 - 5 years
• Managed eBay product listings, inventory updates, and order processing. • Handled customer inquiries, returns, refunds, and feedback management. • Monitored order fulfillment and shipping status. • Maintained accurate product information and marketplace records.
Experience: 2 - 5 years
• Managed orders, refunds, exchanges, and customer inquiries through Shopify. • Updated product listings, inventory, and pricing information. • Monitored order fulfillment and shipping status. • Assisted with store operations, reporting, and customer support.
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