Are you looking for reliable support to handle your customers with care or Social Media Manager that will manage your business?
My approach is simple: make things easier for my clients by handling tasks efficiently, communicating clearly, and offering thoughtful ideas that support growth.
Social Media Management
- Manage and grow accounts on
- Create engaging content including posts, graphics, Reels, and short-form videos
- Plan, schedule, and optimize content for consistent growth
- Run high-engagement
- Use Meta Business Suite to drive reach, engagement, and leads
Engagement & Community Growth
- Handle content interactions, comments, and DMs to build strong communities
- Grew content interactions for an e-commerce brand from 82 to 620K
- Increased reach from 21K views to 150M views
- Grew a brand account from 0 to 25K followers in 1 year
- Boosted personal Instagram account from 0 to 5K followers in 3 months
- Create organic and paid strategies focused on real audience connection-
Customer Service & Sales Chat Support (Shopify)
- Manage customer inquiries via chat and
- Handle subscriptions, chargebacks, refunds, and order issues
- Support e-commerce and dropshipping brands using Shopify
- Convert inquiries into sales while maintaining customer satisfaction
Why Work With Me
- Over 2+ years of experience in social media, engagement, and customer support
- Strong problem-solving and attention to detail backed by a Civil Engineering degree- Results-driven, reliable, and highly organized
- Focused on growth, revenue, and long-term brand success
Experience: Less than 6 months
- Respond to customer inquiries via email, live chat, or forms. - Maintain and update templates, FAQs, and help documents. - Track and report recurring customer feedback or concerns. - Perform basic data entry and research tasks as needed. - Manage small operational tasks such as updating spreadsheets. - Managed Subscriptions, chargeback, and refunds.
Experience: 2 - 5 years
- Interacting with fans through direct messages, keeping them engaged with personalized conversations, maintaining relationships, and ensuring subscribers feel valued. - Promoting additional content, exclusive offers, and personalized experiences, helping to generate more revenue by encouraging fans to purchase premium content or renew their subscriptions.
Experience: 1 - 2 years
Meta Business Suite & Shopify (E-commerce) -Engage with people in the comments section. -Make a debunking thread to address negative comments. -Answer inquiries and concerns in Ads. -Delete and hide negative comments to maintain a positive brand image. -Handle feedback with care.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
As an Office and Administration professional, I manage daily office operations, handle administrative tasks, support staff, oversee office supplies, and ensure efficient and compliant workflows.
Experience: Less than 6 months
Developing engaging content and managing the posting schedule across various platforms to maintain a consistent online presence. Interacting with followers, respond to comments and messages, and implement strategies to grow the audience and increase the brand visibility across social media channels.
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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