Experienced Ecommerce and Logistics professional with strong expertise in customer communication, order management, and workforce coordination. Skilled in handling customer
In logistics, adept at monitoring shipment progress, verifying delivery status, and coordinating timely follow-ups with carriers and vendors to resolve delays. Experienced in workforce management, including monitoring agent adherence, scheduling and plotting shifts, generating hourly performance reports, and supporting administrative tasks.
Highly capable in data analysis to identify operational trends and improve efficiency. Provides both customer and technical support by managing interactions, troubleshooting technical concerns, and delivering effective solutions. A detail-oriented professional committed to streamlining processes and improving overall business performance.
Experience: 1 - 2 years
Experience: 1 - 2 years
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